15 Customer Experience Trends to Consider When Recruiting and Hiring
Customer experience drives or derails business success. Therefore, recruiting and hiring with attention to customer experience should be a priority for employers.
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The Truth About Student Loan Assistance
It’s been heralded as the most attractive benefit – and the implication is that if your company were to offer it, you would have job seekers lining up at your door. But is student loan assistance a.k.a. student loan repayment really the next greatest thing?
Real Benefits to Hiring Ex-Convicts
In yesterday’s Advisor, we looked at some risks perceived by employers that consider hiring ex-convicts. Today, we’re going to be taking a look at some of the potential benefits.
All the Money in the World: Mark Wahlberg, Michelle Williams, and Wage Disparity Issues
In the wake of the Harvey Weinstein scandal and the ongoing Hollywood reckoning, Kevin Spacey’s downfall was swift following accusations from Anthony Rapp that Spacey sexually assaulted him at the age of 14. Since Rapp came forward, several others have joined him in accusing Spacey of sexual misconduct and predatory behavior. Netflix suspended production of […]
Know Your Employees’ Work Languages
Note from Dan Oswald: A colleague and I, on occasion, discuss various leadership or management approaches. It was more than a year ago when he floated the concept of “work languages” during one of our conversations. I told him that I agreed with his overall premise, as I believe that a leader must understand what […]
#MeToo: 72% of Workers Who Experience Sexual Harassment at Work Do Not Report It
Thanks to the #MeToo movement, more victims are feeling empowered to come forward about workplace sexual harassment, but according to a new CareerBuilder survey, the majority continue to keep quiet. Of those who have been sexually harassed, the majority (72%) did not report the incident and more than half (54%) did not confront the person […]
Disputed Absences Prevent FMLA Victory for Kentucky Employer
A federal court in Kentucky recently ruled that a Kentucky employer must go to trial in a Family and Medical Leave Act (FMLA) case in part because there were disputes over whether an employee was absent and whether he had been given FMLA paperwork at the time of the absences.
Can You Train Leaders? Or Are They 'Born'?
We often think of leadership as an inherent trait, something you either have or you don’t. The phrase “born leader” comes to mind. At the same time organizations, from businesses to political entities to sports teams, are often lacking in leadership.
Should You Cross-Train? Here Are the Benefits
Cross-training is a technique employed by some organizations in which an employee spends some time doing—or at least trains to do—work in a different business function. For example, a marketing employee might spend some time working in the operations group. A finance employee might spend time with the sales unit. The same process can be […]
Pros and Cons of Prerecorded Training
Regardless of the industry or the employee, training is a key component of employee growth. And yet, training is something so many companies struggle with. It’s rarely the case that the most experienced and knowledgeable employees are the employees with the most time to spend giving live training sessions to employees. You need them doing […]