Practical HR Tips, News & Advice. Updated Daily.
Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?
According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.
By now, it’s no secret that the learning management system (LMS) global market is booming (it’s currently worth more than $5 billion) and projected to grow at exponential levels over the next decade. And as it grows, you can expect to see certain evolving trends, and you’ll want to make sure that you’re monitoring these […]
Most organizations don’t have a succession plan or a cross-training program in effect right now. And they are missing out on all the many benefits that can come with cross-training employees to succeed within their organization; listed below are a few of them.
It wasn’t so long ago that older workers feared—and not without cause—losing their jobs to younger competition. The thought was that younger, energetic talent having just acquired the most up-to-date education would force out older colleagues who were making more money due to their seniority but who were likely to be less productive than the […]
Unless you’re born into a family of the super wealthy or win the lottery early in life, chances are you are going to spend the bulk of your adult life working at some kind of job.
Many top business leaders and executives have amazing academic pedigrees: undergraduate degrees from top schools, Master of Business Administration (MBA) degrees and other graduate degrees, etc. These executives also typically have years of real-world experience in their fields of choice.
Many employees experience anxiety in the workplace when it comes to communicating with their peers and/or bosses. Some employees will even miss work to avoid difficult conversations, presentations, and performance reviews or may even experience a full-blown panic attack with shortness of breath, heart palpitations, etc., when communicating with others.
Whether we like to admit it or not, we all need help sometimes at work. Continue reading to see times when, as an L&D professional, you should consider outsourcing help.
Continuing from yesterday’s post, here are six more best practices to follow once you begin training your staff to use social media at work.
Adding to yesterday’s post, here are four more performance metrics you should weigh if you want to develop and drive strategic and effective L&D initiatives that will continue to help your organization outpace its competition for years to come.