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Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.
President Abraham Lincoln appointed the best and brightest to his Cabinet, individuals who were also some of his greatest political rivals. He demonstrated his leadership by pulling this group together into a unique team that represented the greatest minds of his time, according to historian Doris Kearns Goodwin. Lincoln demonstrated an ability to withstand adversity […]
When a top performer leaves to go elsewhere and your organization is left with a huge void, says management expert Jeff Cortes, it can negatively affect the performance of the whole organization. Turnover is also very costly, adds Cortes, author of the book No-Nonsense Retention … Painless Strategies to Retain Your Best People. Depending on […]
“All managers should be taught the subtle signs of a disengaged workforce,” says Todd Patkin, author of Finding Happiness: One Man’s Quest to Beat Depression and Anxiety and—Finally—Let the Sunshine In. “They should all learn which words and actions tend to upset employees and which get people fired up. They should know how to handle […]
A recent Gallup poll shows that only 30 percent of Americans are actively engaged at work. According to Gallup’s chairman and CEO, fully 20 percent of American employees are actively disengaged because they have “bosses from hell that make them miserable.” In turn, these employees “roam the halls spreading discontent.” But wait—there’s good news. According […]
If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]
In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]
Now that you’ve convinced top management that leadership training is worthwhile for your managers, supervisors, and high performers, you need the right content for training. The first skill great leaders learn, for example, is how to manage all the resources at their disposal, including personal, human, technical, informational, and perhaps most important, time. In this […]
Managers who wonder why employee morale is low, why turnover is high, and why employees aren’t performing at their peak may be overlooking the real problem–how managers in the company lead–says Scott Love, a nationally syndicated leadership columnist and a speaker on leadership issues. “They refuse to change, to learn, to grow, and to develop […]
John Wooden led the University of California, Los Angeles (UCLA) Bruins to 10 NCAA basketball championships in 12 years and, among other accomplishments, has been named America’s “Greatest Coach of the 20th Century” by ESPN. He also wrote or co-wrote several books, including Coach Wooden’s Game Plan for Success: 12 Lessons for Extraordinary Performance and […]
At the start of each basketball season at the University of California, Los Angeles (UCLA), Coach John Wooden used to personally demonstrate for his players “how to correctly put on sweat socks to avoid folds, wrinkles, or creases that cause blisters,” he recently told BLR®. Such attention to detail, he says, is critical for success […]