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A Guide to Hiring Talent for Business Process Outsourcing

Gone are the days when customers would call customer support for every conventional technical issue or generic problem. Today online help and self-service channels cover the basics, only complicated issues or specific questions are directed to the customer center reps. The help and support team has to be prepared for out of the box queries […]

retention

Retaining the Millennial Workforce and Why It Matters

In just the past year, Millennials surpassed Baby Boomers as the nation’s largest living generation and started inching their way to making up the majority of the workforce. For HR professionals, this shift in the workforce can create a challenge, as Millennials are known for job hopping more than previous generations. In fact, Deloitte reports that […]

5 Recruiting Lessons from the Trump Administration

A new president often faces challenges. It comes with the territory. But President Trump also faces a talent shortage. Hundreds of jobs, including key positions, remain open, and the administration reportedly has had difficulty finding people to fill the roles.

Action needed to enforce workplace respect for others

by Dinita L. James Defiant public displays of racism and bigotry have been reported around Arizona. I haven’t witnessed such brazenness since my youth in rural North Carolina in the 1960s and early 1970s. I’m not saying that hearts and minds were changed, but the racists learned to whisper among themselves to avoid overwhelming public […]

recruiting

Are There Missing Links in Your Candidate Experience?

Any business process is only as strong as the weakest link—and candidate experience is no different. A new CareerBuilder study outlines the complex perceptions, attitudes, and behaviors of both candidates and hiring managers to better help employers identify and address where they fall short in their current process, which may be putting them a step […]

Can Transparency Cure a Bad Reputation?

Yesterday we looked at what you can do to avoid a bad reputation. Today we’ll look at how transparency can help those efforts.

Four Stages of Candidate Communication

Debate about whether recruiting is sales will likely continue until the purple squirrel jumps over the moon. But one thing talent acquisition professionals can agree on is that recruiting requires communication.