Tag: John King

Train Employees to Give Memorable Service with These Top 10 Best Practices

By Heather Hunt Dec 9, 2014 Talent

Updated: Dec 9, 2014

  The holiday season certainly brings customer service to the forefront of our thinking, but excellent service is needed 24/7/365 in order to have a successful business. Therefore, in today’s Advisor, we continue our discussion of what makes great customer service—year-round. It’s not about shoes, says Internet shoe company Zappos’ CEO, Tony Hsieh. It’s about […]

Amazon’s 2011 Best Business and Investing Books of the Year So Far

By Resources for Humans Sep 19, 2011 HR Management & Compliance

Updated: Sep 19, 2011

Amazon keeps a continual tab of what it deems the best books of the year so far in several categories. Here are the online giant’s best business and investing books so far in 2011. 1. Onward: How Starbucks Fought for Its Life without Losing Its Soul by Howard Schultz. The president and chairman of Starbucks […]