Category: Learning & Development

Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?

Small Business Owners Lack Confidence in Their HR Function

According to a new survey from Paychex, a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services, 21 percent of small business owners lack confidence in their organization’s ability to keep current with HR compliance.

harassment

EEOC Task Force Recommends Training, Policies to Prevent Workplace Harassment

With workplace harassment claims on the rise, the Equal Employment Opportunity Commission (EEOC) recently recommended practical steps and policies to help employers reduce the number of charges filed. Harassment claims constitute approximately one-third of all charges filed with the EEOC in recent years and can take a devastating toll on employers.

Diversity

Education Can Help Promote a Culture of Diversity and Inclusion

Top companies across the country recently made a pledge to educate their employees and share best practices with each other in an effort to create diverse and inclusive workplaces. More than 150 CEOs have committed their organizations to participate in the CEO Action for Diversity & Inclusion initiative. Those organizations include Accenture, BCG, Deloitte US, […]

Develop these 5 Skills to Foster Innovation

At our company, one of our core values is innovation. We believe creativity and progressive thinking are critical to our success. I happen to share the opinion of former Ford CEO Mark Fields, who said, “Without innovation, I strongly believe companies die over time.”

productivity

How to Improve Internal Mobility

Internal mobility refers to employee movement through different roles within the same organization. It can be related to employee development—as an employee progresses along his or her development path, they move to new roles accordingly.

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Made in My Image’ Is Wrong Way to Assemble a Winning Team

If you’re going to hire someone, why not hire someone made in your image? Let’s face it—you’ve been successful. You’ve climbed the management ranks. You must be doing something right. So, who better to add to your team than someone just like you? Someone who acts like you. Someone who thinks like you. Someone who […]

social media

How Do You Use Social Media Tools to Effectively Support Learning?

Is your employee training program missing the mark? Are you struggling to find new tools to keep employees engaged? Have you tried using social media? If not, you may want to give it a shot. “Learning has always been social, and it’s how we learn to do most things we do,” says Jane Bozarth, an […]