Practical HR Tips, News & Advice. Updated Daily.
Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?
What best practices should be used when training seasonal customer care representatives? Even though seasonal employees are hired for only a few months, time invested in their training is time well spent, says Michael D. Mills, senior vice president of Call Center Solutions, CGS. Simply put, if your seasonal employees do not provide good customer […]
How effective is your information technology (IT) training and development program? A recent TEKsystems® survey found that most IT training programs lack executive sponsorship or leadership and are not linked to business outcomes.
Yesterday’s Advisor presented 3 tips for improving your information technology (IT) training; today we’re taking a look at best practices for training seasonal customer care representatives. While the holidays may be over, the busy summer season will soon be here!
How effective is your information technology (IT) training and development program? In today’s Advisor, we have 3 tips for getting a bigger bang for your IT training buck.
Employers that take a comprehensive view of training see it not only as a means to improve employee performance but also as an effective recruiting and retention tool. One car rental company is using its training program to drive a promote-from-within philosophy.
Every employer wants its training to stick. After all, what’s the use of training if employees aren’t able to apply the skills that they’ve learned on the job? However, training transfer isn’t a given. So, what are the most common barriers to training transfer, and how can they be avoided?
From enrollment in college degree programs to apprenticeships to “Returnships®,” employers are offering many opportunities to help workers advance their education and sharpen their skills while earning a paycheck.
Recent research found that formal leadership training—by itself—is not sufficient to equip business leaders with the skills they need to be successful.
Yesterday’s Advisor presented advice on getting the most out of your valuable training time. Today we receive some more expert advice on another training problem: managing difficult trainees and difficult questions.
Training time is valuable, and in order to get the best results, your trainers must know how to use the best training strategies and techniques available to them. Today we’ll take a look at how trainers can make the most out of classroom time and keep learners engaged with the material.