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American Airlines made the decision to keep flying, too. But employees weren’t happy, and customers complained. The airline needed to find a way to solve both problems. Mark Mitchell, managing director of American’s Customer Experience area, takes us back: “In the middle 2000s, maybe 2003 to 2006, as American worked very diligently to take the […]
The employment law landscape has undergone massive shifts in 2020. Here are some thoughts on the big picture and what employers may be able to learn from the embattled year of COVID-19, economic stress, racial divisions, and a volatile election.
One of the traits that sets successful entrepreneurs apart from others is their appetite for risk. While risk obviously opens one up to failures, it’s also often the case that those willing to take greater risks are more likely to receive greater rewards—including financial rewards.
One feature of business technology is that it cuts both ways: It’s almost certain there will be some gains and some losses with investment. But gauging the net result is key in deciding whether to invest and adopt or wait and see. For management, this could include analyzing whether the time and financial cost of […]
As the third anniversary of the pandemic approaches, it’s hard to overstate how profoundly the outbreak and its aftermath affected the way we work. Analyses of how businesses have evolved over the past few years tend to focus on digital transformation, which makes sense because the pandemic greatly accelerated a preexisting trend toward digitalization across […]
Who Has Access to Flex Options? In the financial services companies questioned, professional-level and non-exempt staff usually have access to the same array of both regular flexible work arrangements (including flextime, telework, compressed workweeks, and part time) and occasional flexibility (shifting work hours on a daily basis or just occasionally, occasional work at home, and […]
On April 29, 2024, the Equal Employment Opportunity Commission (EEOC) issued its final version of the Enforcement Guidance on Workplace Harassment to include developments “answering the call” of the #MeToo movement; the landmark Supreme Court decision in Bostock v. Clayton County, Georgia (which held the protections of Title VII of the Civil Rights Act of […]
This year at least five states (Connecticut, Massachusetts, Nevada, Vermont, and Washington,) have considered new pregnancy accommodation laws, and several of these are now on the books. If you have operations or workers in these states, you may have new notice and accommodation requirements.
When a company has high employee engagement, it means its people are committed to the company’s values, goals, and work. In other words, engaged employees are involved and show up not because they get paid but because they are emotionally invested in the company. An organization that encourages and supports employee engagement will therefore generally […]
June marks the beginning of Pride, a month long celebration of the LGBTQ+ community, its history, and the fight for equal rights. Many of 2023’s Pride events are themed: D.C.’s “Peace, Love Revolution,” L.A.’s “All Out With Pride,” and N.Y.C.’s “Strength in Solidarity.” “Pride is a joyful celebration of all of the beautiful identities of […]