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Building a Supportive, Resilient Workplace Through Empathy

You’d think being nice and being empathetic are one and the same. Think again. Niceness creates a passive, polite atmosphere where people are encouraged not to rock the boat. Empathy, on the other hand, stresses a deeper connection, a feeling of psychological safety and understanding. Which environment will be more creative, innovative, and successful? An […]

Massachusetts Court Green-Lights Nurses’ Defamation Claims

The following case is a cautionary tale about decisive action and one type of legal risk: defamation claims. Although this particular case turned on a legal technicality, it’s useful to show how communicating about your reasons for taking an adverse action can turn into litigation.

Infographic: Workplace Violence Prevention

Yesterday’s Advisor presented important information (plus a quiz) regarding workplace violence, the second leading cause of occupational fatalities in the United States. Today, we provide a handy infographic addressing violence prevention. Are you doing your part to keep your workers safe? Check out the infographic below to learn who’s at risk for workplace violence and […]

Improving Internal Controls: Lessons from the Case of the Double-Dealing Manager

Managers in positions of authority can either do great good for a company or inflict great harm. Because we learn more from the second than the first, I wanted to tell you about a recent case from the U.S. 5th Circuit Court of Appeals, the federal appeals court covering Texas. $11,897, 689.39 That is the […]

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Retooling Frontline Employee Scheduling for the Modern Age

Frontline workers are struggling. From the people on the floor at your favorite brick and mortar store to the warehouse employees ensuring inventory is getting where it needs to go, the challenges they face are largely the same: low pay, inflexible scheduling, and a lack of user-friendly technology. According to recent data, this has led […]

Challenges and Strategies for Giving Feedback to Gen Z

Providing feedback to Gen Z employees can be uniquely challenging for managers. As the youngest generation in the workforce, Gen Z has distinct characteristics and communication preferences that can differ significantly from older generations. And yet, finding a way to connect with this generation is essential for the future of every business, because Gen Z […]