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Faces of HR: Kim Rohrer on Centering the Human Experience in HR

Before Kim Rohrer got her start in the HR industry, she focused on literary management and dramaturgy at Geffen Playhouse and then Berkeley Repertory Theater. She would go on to serve at Google and Pixar Animation Studios before a stint as a writer and blogger. It wasn’t until 2009, when she joined software development company […]

How to Improve Your Diversity Recruitment Strategy, Starting with the Hiring Team

Most recruiters and managers agree that a diverse team is critical for developing creativity, innovation, and growth toward a better bottom line. Diversity, equity, and inclusion (DEI) are vital pillars in talent and hiring, especially today. A diverse workforce consistently indicates happier and healthier employees working in an environment where they feel respected—not to mention the countless benefits […]

Fostering Employee Well-Being: The Catalyst for Organizational Success

As we marked World Mental Health Day in early October, it’s essential to shine a light on the role that employee well-being plays in creating a healthier, happier, and more productive workplace. As the war for talent rages on, it’s clear that employees are looking for factors beyond pay or benefits when choosing their employer. […]

Incentive Compensation: Customer ExperienceTranslates to Cash for Airline Employees

American Airlines made the decision to keep flying, too. But employees weren’t happy, and customers complained. The airline needed to find a way to solve both problems. Mark Mitchell, managing director of American’s Customer Experience area, takes us back: “In the middle 2000s, maybe 2003 to 2006, as American worked very diligently to take the […]

Leverage and Promote Your Company Mission

The labor market recruiters and HR departments operated in not so long ago was a dream scenario. After the 2008 financial crisis, unemployment reached levels not seen since the Great Depression, and it seemed employers held all the bargaining power when hiring new talent. But the labor market, like any market, can be fickle and […]