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Coaching Can Provide an Alternative Approach to Those Unwilling Learners

There are many reasons as to why group training sessions will not work. Even though old-style classroom-based training has many benefits, often, employees feel forced into attending, and this is not conducive to learning. It’s also possible that they are reluctant to have the spotlight on them or fear role-play, but whatever their concerns, training […]

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Watch Out: Gender Pay Equity Law Is on the Move

Gender pay equity is a perennial social, political, and ultimately legal issue in our country. Corporate general counsel and HR professionals have watched this issue ebb and flow, and we are now seeing a new flow, but not from where it was expected.

Faces of HR: Morgan Williams on Boundaries, Partnership, and Self-Worth

For this week’s edition of Faces of HR, we give flowers to Morgan Williams, co-founder of PeakHR. Before Williams got her start in human resources (HR), she aspired to be a psychiatrist, however, after experiencing burnout during college, she knew medical school wasn’t for her. Still, she sought a career path that would allow her […]

New Data Shows Lack of Preparation and Regret Plague Many American Workers

Reaching retirement is a bittersweet goal and achievement for many Americans. On the one hand, it represents a well-earned transition to a quieter, more relaxing life after a long career. On the other hand, it represents the loss of some measure of purpose and worth for many. But for a growing number of Americans, retirement […]

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Why Everyone in Your Organization Needs to Be Trained in Customer Service

According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.

Should You Hold a Candidate’s Former Employer Against Them?

We hear a lot about negative online employer reviews, especially from an employer-brand standpoint, and how these reviews can hurt your chances at attracting top talent. But what about the jobseekers who come from employers recovering from a prominent scandal? Should recruiters discount them because of where they previously worked?

Is the Great Resignation Poised for a Resurgence?

The Great Resignation, a phenomenon that saw millions of workers leave their jobs in search of better opportunities and work-life balance in the aftermath of the COVID-19 pandemic, is just barely in the rear-view mirror for many employers. But, as we enter 2025, surveys are indicating that this is a trend that will continue or […]