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by Jennifer Benz Social media is the buzz at every corporate communications or HR conference, and the tools are growing more quickly than anything else online. Yet few companies are effectively integrating these tools into their benefits or strategic HR communications. Many companies are paralyzed because they don’t understand the tools, or they assume social […]
Four thousand New York City Police Department (NYPD) sergeants are not exempt executives under the Fair Labor Standards Act (FLSA) because their primary duty is law enforcement, not management, a federal court has found. As a result, the court found the city liable to the sergeants for back overtime pay going back to 2001. The […]
When it comes to motivating employees, it’s important to understand that different generations have different needs. As a baby boomer, I prefer a more structured work environment that puts a higher value on hard work. Millennials often place a higher importance on work/life balance, timely feedback, and opportunities for career development to thrive in a […]
Major demographic shifts in the United States since 2001 have led to a workforce that looks quite different today, according to a new report from CareerBuilder. Men are in a broader array of career fields, the number of occupations heavily represented by workers 55 and older has more than doubled, and white workers lost a […]
Yesterday’s post explained why blended learning is on the rise in the modern-day workplace. Today’s post offers six tips and best practices for effectively implementing blended learning strategies and courses.
Happy holidays! But which holidays? Christmas, Hanukkah, Eid ul-Adha, Kwanzaa, the winter solstice? All of the above? None of the above? One of December’s chills, at least for HR professionals, can be a little shiver of trepidation over handling employees’ varying religious needs with sufficient sensitivity. Do you put up a tree? What kind of […]
Companies spend a great deal of time and money training their employees. But many also dedicate resources to training their customers, as well. A common strategy for this type of training is to use online learning communities for customers, which can include tutorials, videos, instruction manuals, FAQs, and other tools to help customers better understand […]
According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.
Litigation Value: $40,000 Duty calls and Julie is not able to blog this week due to work. I’m a fellow labor and employment attorney with Ford & Harrison and also a fan of the show. This week’s episode certainly did not disappoint. The episode starts with the Dunder Mifflin employees gathered around for a “safety […]
We all know that lack of sleep can impact your day, and if you’re unsure, just ask any parent with a newborn child! But how badly does sleep deprivation really impact your day?