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Your Guide to Training Employees on Customer Centricity

The term “customer centricity” is front of mind for HR and C-suite executives across a wide range of industries these days. The business world has traditionally followed the conventional wisdom that “the customer is king.” But today, many progressive companies are taking this much further, moving to prioritize customer centricity as a central pillar of […]

Ask the Expert: Are Airline Carriers Exempt from New Overtime Regs?

Question: We are an airline carrier covered under Title II of the Railway Labor Act. Are all of our employees exempt from FLSA? Or only certain employees performing non-exempt work? We have several exempt employees well below the $47,476 threshold set to take effect December 1. Do we have to pay them according to the […]

Tips for Preventing Fraud in Workers’ Compensation Claims

Most employers understand the benefits of workers’ compensation insurance. If an employee is injured on the job, the insurance kicks in to pay for the medical bills and at least a portion of the lost wages while the employee recovers. The employee doesn’t have to fear losing his or her livelihood after reporting the injury, […]

Don’t Disregard Soft Skills

Job postings often contain a list of desired qualifications and abilities the employer deems necessary to fulfill the basic functions of the job, such as “proficiency with Microsoft® Office,” “a commercial driver’s license (CDL),” or “X years of corporate accounting experience.” “We need a truck driver. They’d better be licensed to drive for us.” But […]

teambuilding

Best Practices for Effective Teambuilding

Tell your staff you’re planning to do some teambuilding exercises and you’re likely to hear some groans and see a few eye rolls. Unfortunately, teambuilding exercises have a negative connotation in many workplaces. We say “unfortunate” because we believe teambuilding activities can be beneficial—when they are done effectively.

Care

Should You Talk an Employee Out of Quitting?

It’s an age-old dilemma that takes on greater significance in a tight labor market. When an employee resigns, should you try to talk him or her into staying?

recruitment

Too Many Jobs, Not Enough Workers, Expert Says

According to the June 2019 JOLTS report, not only is the candidate supply down and labor demand increasing, but the quit rate is up, as well—and this should come as no surprise given the favorable position the job market puts jobseekers in. This is a recipe for concern for employers that are trying to attract […]

benefits

Study: Employers’ Cost to Provide Employee Benefits Has Risen 24% Since 2001

U.S. employers’ cost to provide employee benefits, measured as a percentage of pay, increased 24% between 2001 and 2015, fueled largely by a doubling in healthcare benefit costs, according to a new analysis by Willis Towers Watson (WTW). The analysis, according to WTW, “reveals a major shift in how employers allocate benefit dollars and prompts […]

Salary Negotiation Tips for Employers

When it comes to hiring new employees, reaching an agreement on an appropriate salary can be a sticking point. Employers often have a range in mind, and they must balance the need to stay within a tight budget with the need to hire the best fit for the job.