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5 More Strategies for Succession Planning

“Succession planning is critical for an organization’s long-term success, yet it’s a task that’s often overlooked,” says John Reed, senior executive director of Robert Half Technology. “By taking proactive steps to identify and develop future leaders, a manager’s departure is a workable issue instead of an imminent crisis,” Reed said in a press release. Reed […]

5 Questions to Ask When Hiring New Customer Service Agents

Making new hires in customer service isn’t easy. You know that your customer service agents need to wear a lot of different hats while serving a wide variety of clients. They help with the ongoing growth of your company by making sure customers are satisfied and turning them from one-time buyers into repeat clients. A […]

Why Employers Should Hire Workers Who Are Visually Impaired

As an employer, your interest is in finding a reliable and dedicated team, which may include impaired persons. However, before proceeding, you want to know whether they can keep up with the workload and work efficiently or effectively, as well as the legal obligations to adding them to your team. While doing all this, you […]

COVID-19

WV Jobs Protection Act Reopens Doors by Shielding Liability for COVID-19

From layoffs to leave laws, mandated vaccinations to limitations on services or materials, almost every business has been affected by COVID-19 in some way over the last year. The concern that has been top of mind for nearly all employers, however, is how to keep your employees safe from the virus and your business safe […]

Ask the Expert: When Can a Former Employee See Their Personnel Files?

Question: A former employee who was fired has requested a copy of her personnel file. What documents would she be entitled to receive? Answer: Massachusetts General Laws Ch. 149, §52C outlines what constitutes a personnel file and discusses an employer’s duty to retain that file. The statute further provides a formal process for employees to […]

The Importance of Social Media Training

Social media has taken on a prominent role in the business world very quickly, and some organizations are wondering how to address it properly. So we asked an expert: How important is social media security training, and what advice would you offer to help ensure the success of such training?