What You Can Learn from Tesla’s Customer Service
In a previous post, we discussed the challenge often faced by managers and business owners in teaching customer service skills to entry-level employees.
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4 Facts about Medicare that All Employers Should Know
Medicare is a government-funded health insurance program for elderly and disabled individuals. Employers that offer group health insurance plans to their employees have an interest in learning how employees’ entitlement to Medicare benefits can affect the administration of those plans.
When Background Screening Goes Astray, Employers Face Severe Penalties
Nowadays, most companies conduct background checks as a condition of employment for prospective hires. Background checks aren’t just a necessary part of the hiring process—they also help companies reduce hiring risks by identifying individuals with a criminal history and verifying education and employment history.
How Does Continuous Performance Management Work
In a previous post, we discussed the results of the State of Continuous Performance Management Survey. The survey results showed significant reductions in some of the negative impacts of only performing annual reviews when companies instead utilized what is known as continuous performance management.
Merit Pay Systems—Do They Work? Not According to This Expert
When asked if merit-based systems are the most effective way of structuring pay, consultant John Rubino says, “No. I have never met a merit increase base salary program that I liked, and that was effective and motivational.”
A 12-Step Action Plan to Combat Workplace Ageism
Workplace ageism is a pervasive problem, but there are steps employees and forward-thinking companies can take to combat it.
Pretextual Failure to Promote Produce Worker Is a Recipe for Disaster
HR professionals are all too familiar with the McDonnell-Douglas burden-shifting standard for establishing discrimination from circumstantial evidence. Under the standard, an employee presents a prima facie (minimally sufficient) case that he belongs to a protected class and suffered an adverse action. The employer then presents a legitimate nondiscriminatory reason for its action, and he in […]
Sourcing Scorecard: What Metrics and Skills Should You Be Looking For?
Hiring talent for specific roles within the company may be an easy task for some; you simply work with the manager to find the skills and traits that would best fill the job. But what about hiring sourcers and recruiters? What skills and traits should you be looking for in candidates who will be responsible […]
8 Tech Hiring Trends You Need to Know in 2019
The nation’s unemployment rate is at a near record low, with more open jobs than candidates to take them. And technology is a sector with some of the fewest people available for all the vacant positions. This tight job market is great for IT workers, but it is stressful for hiring managers struggling to keep […]
Companies Eager for Staff to Return to Work IRL (In Real Life)
One of the most notable impacts of the COVID-19 pandemic for millions of Americans has been the widespread shift to remote work. The virtually overnight shift has been a tremendous logistical challenge for employees and employers alike.