Making the Case for Workplace Wellness
For more and more workplaces, the cure for the upward spiral of employee ill health and healthcare costs is workplace wellness. The benefits can be significant.
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Cognitive Performance Has Implications for Defined Contribution Plans
by Lisa Higgins, Contributing Editor If you do not already offer automatic enrollment in your defined contribution plan, you might want to consider doing so. Such a move is likely to increase participation in retirement saving and may be particularly beneficial for young workers, an expert says. Here’s why.
Airline Fee Unbundling Challenges Travel Managers
The airline industry is helping to shift more of the cost of business travel away from the booking phase — the stage at which costs can be managed most easily — to the trip itself when expenses are incurred on the fly. This creates challenges for corporate travel managers — and the federal government, which […]
First step in effective customer service training … do not put the customer first!
Consultants suggest that customer service training needs to start with how you treat your customer service reps If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that […]
You’re No Pelé; Get Back to Work!
When will people learn that fake worker’s compensation claims will ultimately lead to lawsuits? Hopefully never, because then we won’t have HRSBT! This recent case is no different, but it’s still entertaining!
IRS Extends ACA Employer Reporting Due Dates
Employers will have 60 more days to send notices to participants and beneficiaries, and about 90 more days to send notices to the IRS about health coverage offered and employees’ health coverage status, the IRS announced Dec. 28. IRS Notice 2016-4 extends the due dates of the information reporting requirements for insurers, self-insuring employers and […]
Business Week’s Bestseller List
Business Week ranks business books that are the most recent bestsellers and provides a short summary. 1. Outliers: The Story of Success by Malcolm Gladwell. As you’d expect with Gladwell, there are lots of surprises in his explanation of why some people succeed fantastically. Pluck and smarts get less play here than such matters as […]
NLRB says employees may use company computers for organizing activity
In perhaps one of its boldest moves, on December 11, the National Labor Relations Board (NLRB) overturned existing precedent and held that employees have the right to use their employer’s e-mail system for Section 7 concerted activity, including union-organizing activities, during nonbusiness hours. The decision obviously affects employers’ policies on employee e-mail use. As background, the […]
New EEOC Guidance on Severance Agreements and Bias Claim Releases
Reacting to the persistent economic downturn and the inevitable reductions in force that have followed, the federal Equal Employment Opportunity Commission (EEOC) has issued guidance for employers regarding how to draft severance agreements that release potential bias claims.
Customers Are Royalty!
Satisfying customers is the secret of business success. And the secret of satisfying customers is for you and your co-workers to do high-quality work and provide excellent service that gives customers their money’s worth. That builds sales, profits, and job security. The key to treating customers like royalty is for you to remember that your […]