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Both employees and managers perform better when they receive regular feedback, and employees state that they desire more feedback from their bosses, leading many organizations to get rid of their annual employee performance reviews or supplement them with more regular forms of employee feedback, like employee self-assessments.
Exceptional customer service is a major selling point for companies that can do it well. Companies like Ritz-Carlton, Harley Davidson, and Disney are often held up as models of customer service in their respective industries, which has helped them develop and maintain strong brand positions around the globe.
Job descriptions are the glue that holds together organizational hierarchy and work processes. When they are well-written, job descriptions create tangible objectives and signify accountability. To keep their companies in compliance with federal and state employment laws, human resources professionals need to be certain that the essential functions of every job are clearly documented. When […]
by Angela N. Johnson Summertime usually brings warm, sunny days for making fun-filled memories. For employers, it can be a time for company-organized social events, such as picnics, baseball games, or competitive recreational activities. This article identifies ways to minimize any potential liability arising from such activities. Social events and alcohol consumption Several states have […]
We had a customer call our office and ask us if we did random drug testing of our employees. We said we do not, and he told us that if we did, one of our employees would not pass and went on to describe that employee. We asked if something happened while he was a […]
As we grow in our professional careers, our level of responsibility eventually outpaces the number of hours in our day. This is why managers are assigned staff. One of the benefits and responsibilities of management and supervisory positions is the delegation of certain tasks to subordinates.
Much has been written on the failures of old-school performance management, the dreaded annual review, and how it alienates managers and their direct reports alike. Enough about the negatives though; grab a coffee, sit back, and enjoy discovering the positive changes performance management has prompted in companies the world over.
by David Micah Kaufman Like many of us, several of my friends have recently suffered vocational dislocation (no matter what we name it, losing a job is still a tragedy). One of these friends called me a few weeks ago and told me he had landed a position as a independent contractor for a financial […]
Servant leaders focus primarily on the growth and well-being of the employees they manage, as well as the communities to which they belong.1 They place emphasis on serving others and contributing to the overall success of groups. Here are some training exercises you can use to develop servant leaders in your organization:
Over the past year, HR professionals have consistently adapted to the COVID-19’s ever changing circumstances. Leaders have found ways for employees to flourish in remote environments, and companies sought out new methods to maintain and develop company culture.