Conflict Is Normal—The Way You Handle It Makes the Difference
“Frontline supervisors are terrified by the idea of conflict,” says Dennis A. Davis, Ph.D., “but [it] is a normal part of the work environment.” Fortunately, he says, careful management of conflict can be successful in reducing or eliminating it. When conflict festers, productivity suffers and the negativity spreads, Davis says. Unfortunately, without training, supervisors just […]