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The Dangerous First Year for New Supervisors

New supervisors have a lot to learn about managing their people, and that’s to say nothing of the welter of compliance challenges they face. Compassionate but untrained supervisors can quickly create surprisingly expensive liabilities. Today’s Advisor concludes the five critical factors for supervisory success. The ideas are from Jonna Contacos-Sawyer and Polly Heeter Wright. Both […]

EEOC, FTC team up to provide tips on background checks

Employers and jobseekers alike are getting more direction on employer use of background checks with the release of two technical assistance documents from the Equal Employment Opportunity Commission (EEOC) and the Federal Trade Commission (FTC). On March 10, the EEOC and the FTC copublished the documents, which are available on the agencies’ websites. The documents—Background […]

Disability Discrimination: Long-Running Case Involving Refusal to Rehire Recovering Addict Demonstrates How Questionable Decision Continues to Haunt Company

Nearly two years ago, we began reporting on a lawsuit involving Hughes Missile Systems’ decision not to rehire an employee terminated for reporting to work under the influence. The question of whether the decision violated the Americans with Disabilities Act (ADA) went to the U.S. Supreme Court, which sent the case back to the Ninth […]

When Disaster Impacts Work Plans

Hurricanes, earthquakes, fires, floods, and other disasters have the potential to significantly impact business operations.

Hot List: New York Times Bestselling Paperback Business Books

The following is a list of the bestselling paperback business books as ranked by the New York Times on June 20. 1. Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink. A look at what truly motivates us, and how we can use that knowledge to work smarter and live better. 2. […]

The Gift That Keeps on Giving: Tax Trouble

Considering gifts for your employees this holiday season? Maybe a turkey or ham? Or perhaps a gift card to a local department store? Be sure you consider the tax implications before you give. Believe it or not, the Internal Revenue Service rules vary depending on the type of gift.

Plastic Rocks, the Sleep Diva, and Other Customer Service ‘Treats’

Customer service reps have a difficult and mostly thankless job. Every year, though, we recognize their important work during Customer Service Week (this year it was October 5-9). We thought it might be interesting to ask BLR’s customer service reps about some of their most unusual calls or experiences. We weren’t disappointed. To begin with, […]