Free Training in Honor of Customer Service Week
This week (Oct. 5-9) is Customer Service Week, a time to thank those with an often-thankless job.
This week (Oct. 5-9) is Customer Service Week, a time to thank those with an often-thankless job.
Yesterday’s Advisor offered advice for HR managers on what to do when there’s a hint of trouble, like harassment or racial teasing. Today, a look at the bigger question—why the problems weren’t reported. Situations such as those mentioned in yesterday’s Advisor — a boss hitting on a subordinate or racial teasing— should have been formally reported […]
The U.S. Department of Homeland Security has officially dropped the controversial “no-match” rule, which required employers to fire workers if there was a discrepancy between a worker’s Social Security Number (SSN) and official government records. The rule also imposed penalties on employers who didn’t fire employees if the discrepancy wasn’t quickly explained.
Employers wishing to make their views known on a proposed rule aimed at making nearly five million more workers exempt from the Fair Labor Standards Act (FLSA) and therefore eligible for overtime pay have through September 4 to submit comments. The U.S. Department of Labor (DOL) released a proposed rule on July 6 that would […]
Plan sponsors and participants both want to ensure better retirement savings but they often wonder which factor in the process matters most. A study from Putnam Institute suggests sticking with the obvious: The higher the deferral rate during an employee’s working life, the greater the long-term returns. Despite intense focus on fund performance in the […]
In yesterday’s Advisor, attorney Allison West offered tips for avoiding defamation and fraud lawsuits. Today, her tips on recruiting, plus an introduction to a unique, web-based, turnkey employee training system. West, principal of Employment Practices Specialists in Pacifica, CA, gave her advice at SHRM’s Employment Law and Legislative Conference, held recently in Washington, DC. Here […]
Data just released by the U.S. Labor Department show that in 2000 the annual fatality rate for U.S. workplaces dropped 2% to 5,195, an all-time low since the agency began keeping fatality statistics nearly a decade ago. However, while workplace deaths for white and black workers declined, fatality rates increased sharply for Hispanic workers, with […]
We need to help our managers do a better job with discipline. What suggestions do you have for making the process more effective and less adversarial?