How to Teach Prioritizing Customer Issues
Demanding, especially unreasonably demanding, customers can frustrate customers service staff who aren’t trained to deal with it. What can we do to make these situations less stressful?
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Interview Questions You Should Never Ask
In yesterday’s Advisor, we looked at impermissible preemployment inquiries. Today we’ll look at more inquiries that you may not have realized you need to avoid. Persons to Notify in Case of Emergency Questions should not be asked about the names and addresses of a job applicant’s relatives. Such inquiries may lead to information related to […]
How are Companies Achieving Success with Gamification?
Gamification is about driving motivation, with the hope of engrossing us and mesmerizing us just as games do. In business, gamification isn’t about games developed for businesses, but the prudently calculated use of prevailing game design methods (design, action, fun, and competition) and procedures (leaderboards, points, and badges) to achieve a business outcome.
How to Assess Candidate Integrity in Interviews
In the hiring or recruiting process, evaluating candidate integrity is integral to ensure you are bringing in the right person for the organization. Beyond skills and experience, integrity is the indicator for trustworthiness, accountability, and principles — indispensable qualities for a principled workplace. Interviews are the time to delve into candidate values to gauge alignment […]
Recruiting Trends and Challenges Infographic
The survey gathered from responses from nearly 500 HR professionals. The infographic below offers insight into recruiting sources, trends in researching candidates on online, including social media, and recruiting challenges HR pros are facing.
4 business lessons from Walt Disney’s dogged pursuit of “Mary Poppins”
by Dan Oswald Last night, my wife encouraged me to watch the movie Saving Mr. Banks, and I’m glad she did. The movie, which stars Emma Thompson and Tom Hanks, tells the story of Walt Disney’s quest to obtain the rights to make a movie based on P.L. Travers’ Mary Poppins and her role in […]
Court Restores Accommodation Claim for Employee with Pending Leave Request
Once an employee requests an accommodation, their employer has a duty to engage in an “interactive process” to try to determine whether they can accommodate the disability. With that in mind, employers should take note of this recent decision from the U.S. 6th Circuit Court of Appeals (which covers Tennessee, Ohio, Kentucky, and Michigan). The […]
Intellectual Humility: The Essential Virtue to Navigate Today’s Workplace
“I don’t know!” “I was wrong!” These phrases are rare gems that remain hidden in an overconfident world: today, admitting mistakes is mainly considered as impotence and failure. As proof, common synonyms for the word ‘humility’ are ‘abasement’ or ‘submissiveness’ – hardly desirable traits. But our tendency to reason and speak in order to be […]
Early Life Experiences the Motivation for DEI Executive’s Career Choice
Long before Veronica Calderon held a job with the words “diversity,” “inclusion,” and “equity” (DI&E) in the title, those concepts were part of her nature. She says she’s long been one “to champion the causes of the underdog and disenfranchised.”
Recruiting for Those Critical, Hard-to-Fill Jobs
Yesterday’s Advisor helped managers understand the factors that are making certain jobs hard to fill. Today, what employers can do about it.