15 Customer Experience Trends to Consider When Recruiting and Hiring
Customer experience drives or derails business success. Therefore, recruiting and hiring with attention to customer experience should be a priority for employers.
Tag: Culture
Do You Have a High Trust Culture?
What role does trust play in the workplace? Employees who feel trusted are more likely to feel empowered and more likely to feel satisfied with their job. Trust is a major factor in employee engagement, and therefore in employee retention as well.
Case Study: How Massage Envy Has Responded to Allegations of Sexual Assault
With sexual harassment and sexual assault in the headlines daily, a company may wonder how it should respond to employee or customer allegations. Massage Envy, the largest chain of franchised massage spas in the United States, recently faced this issue.
Advertising a Harassment-Free Culture
As more men resign from positions of power amid accusations of sexual harassment and assault, you may be at a loss as to how to let job seekers know that your organization welcomes and supports women. Short of issuing a statement, “we don’t condone or allow this conduct,” is there anything you can do?
Where Employees Want to Work in 2018
Job site Glassdoor has announced the winners of its 10th annual Employees’ Choice Awards, honoring the Best Places to Work in 2018 across North America and parts of Europe. Unlike other workplace awards, these are based on the input of employees who have voluntarily provided anonymous feedback, by completing a company review about their job, […]
Supporting Remote Workers
A survey conducted by Gallup finds that 43 percent of Americans work remotely, at least part time – and among those workers, 31 percent work remotely 80 to 100 percent of the time.
What American Employees Want for the Holidays
A recent survey from HR services provider Randstad US explores workers’ attitudes and preferences about the holiday season in the workplace. Predictably, it finds some employees enjoy the season, while others struggle with workplace merriment.
What Companies Can Learn About Chemistry and Culture from the Astros
If baseball is a metaphor for life, then the success of the World Series champions Houston Astros is a metaphor for talent acquisition and talent management.
Should You Hire a Team?
It takes a team to grow a business, and yet team building is not typically considered when recruiting and hiring—except in a cursory way.
Improving Cultural Dexterity Skills in Distributed Teams
With businesses becoming globalized, both managers and team members must interact with people from various cultural backgrounds. To succeed in this new environment, it requires a unique skill set called “cultural dexterity.” It’s also called “global dexterity.”