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While many of the diversity, equity, and inclusion (DEI) leaders we speak to as part of our ongoing series on DEI executives came into those roles almost fortuitously, our subject for this iteration has been involved in DEI efforts since his college days. Darrell L. Johnson, Jr., MBA, is the manager of diversity and inclusion programs […]
Health care ranks among the worst industries for customer satisfaction, as the scope of marketing efforts has traditionally focused on physicians and other stakeholders. But the past 2 years have fueled a shift to a more patient-centric culture and a focus on an exceptional customer experience (CX). Hospitals and health insurers are doing this by […]
For months, business executives have been strategizing ways to convince employees to return to the office. Thwarted by the “Great Resignation” every step of the way, many organizations, including Wall Street powerhouses, hoped to impose Labor Day 2022 as the deadline to force the work-remotely crowd back to their cubicles. To soften the stick of a mandatory […]
In recent years, the topic of the environment has been on everyone’s mind. Jobseekers increasingly care about finding employers that prioritize sustainability, especially millennial and Gen Z employees, who place a lot of importance on the values of their potential employers. Many people want to know what steps they can take; how they can make […]
The phrase “quiet quitting” became popular after a TikTok video describing it went viral. However, workforce studies on the changing world of work support the rise of quiet quitting and suggest it’s more than a social media hashtag. Quiet Quitting Is An Intentional State of Mind The term implies a norm in which people feel […]
Meet Jennifer Armstrong-Owen, VP of People at talent platform SeekOut. Armstrong-Owen has more than 20 years of experience in the tech industry and continues to dial in on the HR issues companies of all sizes are facing. We recently connected with Jennifer to discuss how she got her start in the industry, her best mistake, […]
As September progresses, millions of Americans are looking forward to fall colors, pumpkin spice everything, and the start of the NFL season, even as they lament the end of summer. The start of professional football also means the start of fantasy football for the millions of Americans who participate in leagues every year. For the […]
Over the course of the pandemic, much of our work shifted from physical spaces to video meeting software. While work-from-home policies alleviated the dangers of COVID transmission (for some), what many managers didn’t foresee was that productivity improved for 77% of employees, with staffers adding an equivalent of 1 extra day’s work to each week. […]
Like many new grads starting out in their career, I was hungry and eager. I wanted to perform well in my new role, with the hope of reward and recognition for my hard work—the pot of gold at the end of the rainbow, if you will. But rather than that pot of gold—be it a […]
The COVID-19 pandemic was a major shock to the globe in so many ways, like the millions of deaths and hundreds of millions of infections, supply chain shocks, new and large-scale government health and safety regulations, and massive spending on vaccine research and social safety nets. While these impacts have been subsiding as the pandemic […]