Tag: human resources

5 More Leadership Lessons for Your Leaders

According to Matt Tenney, author of Serve to Be Great: Leadership Lessons from a Prison, a Monastery, and a Boardroom (Wiley, May 2014), when managers develop both the aspiration and the ability to more effectively serve and care for the people on their teams, these managers can become leaders people actually want to follow. Let’s […]

Include Customer Harassment in Your Harassment Training

According to a recent article on HR.BLR.com, you might want to incorporate a recent court case, which involved accusations of ongoing sexual and racial harassment by a customer, into your training on harassment. For the details of the case, click here. What the court said The appeals court majority reversed on the hostile work environment […]

Does Your Harassment Training Include Harassment by Customers?

One court recently decided that an employer can be held liable for harassment from customers. The court in this case concluded that “an employer is liable under Title VII [of the Civil Rights Act of 1964] for third parties creating a hostile work environment if the employer knew or should have known of the harassment […]

Discrimination Training in 10 Minutes

Discrimination is an important perennial training topic for every workplace. So you’re in constant need of content that is concise and informative. In today’s Advisor, we give you a quick and compact session that you can use to bring employees up to speed in 10 minutes. The goals of this session are to help the […]

Are Your Employees Trained on Discrimination Definitions?

The 6th U.S. Circuit Court of Appeals recently grappled with the question of what constitutes actionable harm to an employee in an employment discrimination case. Let’s look at what the court decided. Facts Mark Laster, an African-American male, worked for the city of Kalamazoo, Michigan. In June 2010, President Barack Obama was a guest speaker […]

Train Your People on These 6 Steps of Progressive Discipline

The information in today’s issue first appeared on HR.BLR.com. Six Steps in Progressive Discipline Customize the steps in this training outline to your own progressive discipline system to ensure your employees know how progressive discipline works in your organization. 1. Informal meetings and oral reprimands Used for minor and first offenses, such as: —Tardiness —Smoking […]

Do You Train on Proper Progressive Discipline?

The information in today’s issue first appeared on HR.BLR.com. Background for Trainer The disciplinary response to a problem or incident should never come unexpectedly to a worker like a bolt from the blue. The employee must be able to see, at least in hindsight, that the way for a supervisor’s action was clearly paved. And […]

Include Autism in Your Diversity Training

This interview first appeared on HR.BLR.com and was conducted by BLR editor Elaine Quayle. Q: What are some best practices to help workers with autism learn job-related tasks and assimilate into the workplace? A: Give them a little extra time to get used to their new routine and environment and give them a lot of […]

Do You Include Autism in Your Diversity Training?

Patty Pacelli, author of the book, Six Word Lessons for Autism Friendly Workplaces, gives us her expert insight into the employer benefits from becoming an autism-friendly workplace. Her book addresses issues including disability laws, reasonable accommodations, unwritten social expectations, and the best and worst jobs for people on the autism spectrum. Pacelli says that with […]

Train Your People to Avoid Age Discrimination

Q. Who is covered by the Age Discrimination in Employment Act (ADEA)? A. The ADEA covers all employers with 20 employees or more and applies to all employees and job applicants aged 40 or over. Q. What employment actions are prohibited by the ADEA? A. The ADEA prohibits age discrimination in any term or condition […]