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Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute and author of Achieving Excellence Through Customer Service. That’s because the majority of companies use outdated training ideas and boring training methods. He says that over the years in his work in the training field, […]
Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute. That’s because the majority of companies use outdated training ideas and boring training methods. “Training that is poorly presented goes in one ear and out the other. It’s no wonder employees don’t change their attitudes […]
The Federal Trade Commission estimates that as many as 9 million or 10 million Americans have their identities stolen each year. According to the National Crime Prevention Council, identity theft costs consumers $5 billion annually. Clearly, identity theft is a serious problem nationwide. Although it does not affect the workplace directly, it could affect some […]
Here is an effective Q&A presentation on the basics of identity theft and how employees can protect themselves. What Is Identity Theft? Identity theft is the use of personal information, such as your name, credit card number, Social Security number, without your permission, to commit fraud or other crimes. How Can Thieves Access Information? There […]
For sins 1 through 6, click here. Sin #7. Not Knowing and Not Enforcing Policies We’re busy now. Talk to me about that harassment business next week. If you think the work’s not safe, you’re free to quit at any time. Nobody in this department can talk about salaries or benefits with other employees or […]
Let’s jump right in. Sin #1. Making Unlawful Preemployment Inquiries That’s an interesting accent you have. Where were you born? Do you have any children? If so, will you have any daycare problems? By the way, we’re all about diversity here. Inappropriate questions during interviews and other preemployment contacts are a primary source for claims […]
“The key to managing conflict isn’t just about pushing them to resolution, but also to learn how to have nicer conflicts,” said Tim Scudder, CEO of Personal Strengths USA and coauthor of Have a Nice Conflict: A Story of Finding Success and Satisfaction in the Most Unlikely Places (www.haveaniceconflict.com). “As one set of conflicts is […]
Management experts estimate that most supervisors and managers spend as much as a quarter or more of their valuable work time managing conflicts. Workplace conflict may be based on disagreements over work procedures, different needs and interests, clashes of personalities, or a range of other situations and circumstances that lead to confrontations between or among […]
When a person stops breathing following a workplace accident or other medical emergency, fast action is critical. Someone who stops breathing can die or suffer brain damage in minutes without prompt and proper help. BLR’s 7-Minute Safety Trainer says you should train your workers to: Know whom to contact if someone stops breathing. Make the […]
Because 401(k)s are such an important benefit, employees are likely to have many questions about how the plan works and how they can make their money grow. Your supervisors should be able to field basic questions about your 401(k) plan and help employees learn what they need to know to make informed investment choices and […]