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Change management is a notoriously difficult endeavor in virtually any organization; and the larger and more complex an organization is, the harder it typically is to implement. But emotional intelligence may offer help.
Ownership is a concept that is often difficult to engrain in employees, particularly junior or newer employees. It’s easy for employees to catch a case of not-my-jobism when they haven’t been taught the importance of ownership. This is a problem in any business environment, but it can be particularly damaging when it impacts customers. For […]
Virtual reality (VR) training has become increasingly popular as companies in a variety of industries—from law enforcement to parcel delivery— recognize the cost and safety benefits of using VR to simulate real-world situations for not-ready-for-prime-time trainees. Home improvement and appliance powerhouse Lowe’s has just recently begun using VR to train employees.
One of the challenges with employee training is the fact that those with the most knowledge of a particular business process, function, policy, or procedure may not have the time or the right skill sets to be effective trainers. Often, there is a wealth of information, knowledge, and experience locked away in the heads of […]
Encouraging employees to report sexual harassment is a challenge that recent developments have catapulted to the front burner. We found some good advice in the Society for Human Resource Management’s (SHRM) recently published research initiative: the SHRM Harassment-Free Workplace series. In two previous posts, we discussed two findings that seem as though they could be […]
When it comes to background checks, a lot of people make a lot of assumptions—both on the hiring and applying sides. A study from CareerBuilder® debunks the most common of these myths.
Small businesses often compete with larger employers for top talent and are understandably interested in identifying key differentiators that can help them attract a steady stream of job candidates. A recent survey by EMPLOYERS, a small business insurance specialist, identified an underutilized factor in attracting employees—a safe work environment.
The Society for Human Resource Management (SHRM) recently published the results of a year-long research initiative: the SHRM Harassment-Free Workplace series. The first part of the series focused on the issue of sexual harassment in the workplace. In a previous post, we looked at some surprising data showing that 22 percent of non-management employee respondents […]
Despite dramatically increasing online sales, the vast majority of retail sales still take place offline. Brick-and-mortar sales involve live, face-to-face human interactions, and, no surprise, organizations relying on these interactions are understandably concerned about offering exceptional service experiences to their customers. Here’s how retail powerhouse, Bloomingdale’s, met the challenge.
EPISODE 30 Given the current talent economy, organizations are challenged to consistently attract and retain the right caliber of talent. BLR®, with the kind sponsorship of SilkRoad, has just completed a survey about several interesting aspects of recruiting today. To help us interpret some of the survey data, we’ve asked Alexandra Levit to join us. […]