Tag: procedures

Missouri Teachers: Don’t “Friend” Your Students

A new Missouri Senate Bill is taking aim at teachers who use social networking to communicate with their students. According to MSNBC, Senate Bill 54, which goes into effect on August 28, is quickly becoming known as the “Facebook law.” Though the law primarily offers liabilities for school districts who fail to disclose suspected or […]

Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

Social Media and Hiring: Beware of Other Legal Risks

Yesterday, we noted that because of anti-discrimination and credit reporting laws, when it comes to using social media to gain intel on prospective employees, HR professionals cannot just act like kids in the candy store. Why, they can’t even act like kids in the candy aisle at the grocery, because there are even more legal […]

Chronically Ill Spouse Is No Excuse for Poor Work Performance in Association Discrimination Claim

Recently, an employee argued in an association discrimination claim that he was fired because his employer feared he would be distracted at work by his wife’s disability. That excuse didn’t pan out, because in fact the employer was just fed up with the individual’s poor performance, making it a legitimate employment termination. So in a […]

Social Media: Used Not Just to ‘Friend’, but to Hire

“Should employers be allowed to screen job candidates based on their online behavior even if their actions are not pertinent to t he listed job?” That was the query today from Washington Post financial columnist Michelle Singletary. For human resources (HR) staff, this is not a theoretical question; it’s a very real struggle. The brave […]

How I Sold Flex to Management

Yesterday’s Advisor showed that flexibility is a business imperative. Today, real-world tips on selling flex to management, plus the unique 10-minutes-at-a-time HR training system. DeVry’s CEO was skeptical, says the Nancy Johnson, Sr. Director Talent Management, but most managers were supportive, and ultimately she did sell management on flex. Johnson shared her flex tips at […]

Flex—’Nice-to-Have’ or Business Imperative?

“Flexibility is a business imperative,” says consultant Diane Burrus. It’s not “nice-to-have,” it’s a results-based business strategy.’ Her practical tips in today’s Advisor. At World at Work’s Total Rewards conference held recently in San Diego, sessions on flextime were eagerly attended. Burrus shared her tips for developing a flex program that supports the business while […]

‘Fire the Slugs’—That’s Good Turnover

“Fire the slugs,” says management expert Jeff Cortes. That’s good turnover and also it’s good for retention—all of your other employees have been wondering when you would act. “There’s good and bad turnover,” says Cortes, author of the book, No Nonsense Retention, which he characterizes as a collection of no-nonsense ways to retain your best […]

FRD—Not Law, but Courts and EEOC Think It Is

In yesterday’s Advisor, we featured attorney Joseph L. Beachboard’s take on association discrimination; today, the third prong, Family Responsibility Discrimination (FRD), plus his tips for reducing liability and an introduction to a unique checklist-based audit system. What Family Responsibilities Discrimination Is Not … Family discrimination is not a new protected category, says Beachboard, who is […]