10 Training Tips to Turn Negative Customer Experiences into Positive Ones
In today’s Advisor, we hear from a customer service expert on how training helps customer service representatives turn negative experiences into positive ones.
Tag: safety
Train Appropriate Personnel on How to Handle Substance Abuse in the Workplace
In yesterday’s Advisor, we went over the problem of substance abuse in the workplace as well as the laws regarding this issue. Today, we cover how to investigate suspected abuse and what to do if it is found.
Are You Training Appropriate Personnel on What to Do If They Suspect Substance Abuse?
April is Alcohol Awareness Month so this is a good time to address the topic of substance abuse in the workplace. Today’s Advisor provides general training information for you to share with the appropriate personnel.
How Some Organizations Are Using Mobile Devices for Training
In yesterday’s Advisor, we provided 7 ergonomic tips for using mobile devices safely. Today, we give several examples of how companies are using mobile devices for training.
Are You Training Employees to Use Their Mobile Devices Safely?
More and more employees are using mobile devices to accomplish their job tasks. That opens up a new need for training. Today’s Advisor gives you expert ergonomic tips for using mobile devices safely.
3 Ways to Make Classroom Space Work for You and Your Trainees
In yesterday’s Advisor, we learned about innovative classroom activities as well as points for better PowerPoint® presentations. Today, we get tips from another training expert on how to make the best use of classroom space.
Are You Making the Best Use of Classroom Space?
In today’s Advisor, we hear about new and innovative ways to use classroom training.
Make Sure Trainees Can Always Answer the WIIFM? Question
In yesterday’s Advisor, we got news on training trends from safety consultant, Ross Luko. Today, we hear more from Luko on how to ensure that trainees always know the answer to “what’s in it for me?” (WIIFM?).
What’s Trending in the World of Training?
In today’s Advisor, we get expert input from a practitioner in the field of safety consulting.
Survey Says: Spending on Employee Development Rises Slightly
Today’s Advisor reports on the results of one major annual survey regarding employer expenditures on training year over year.