Tag: Training

Train Your Managers to Be Winning Coaches

By Heather Hunt Feb 20, 2014 Learning & Development

Updated: Feb 20, 2014

To recap the coaching training exercise: This exercise is intended for all supervisors. Its objective is to review basic information about coaching. Instruct trainees to complete the work sheet below. Then discuss the results as a group and answer any questions. 1. Briefly define “coaching.” __________________________________________________ __________________________________________________ 2. Identify three purposes of coaching. __________________________________________________ __________________________________________________ […]

Do You Train Managers to Be Winning Coaches?

By Heather Hunt Feb 19, 2014 Learning & Development

Updated: Feb 19, 2014

In sports, coaches develop and motivate players. They work hard to bring out the best in each player and then to unify all their players into a winning team. Coaching in the workplace has basically the same purpose and involves similar techniques. To develop a competent, motivated, and productive workforce, your supervisors must be good […]

Train Supervisors to Be Critical Thinkers

By Heather Hunt Feb 18, 2014 HR Management & Compliance

Updated: Feb 18, 2014

Use the following description to teach your supervisors how the critical thinking process works. You can also go over each step of the process in more detail by describing a common workplace situation and then discussing each step trainees would follow to think critically about it. The critical thinking process begins with defining questions clearly […]

Census Bureau’s First-Ever Report on Education/Training Credits

By Heather Hunt Feb 14, 2014 Learning & Development

Updated: Feb 14, 2014

The Census Bureau has reported that in fall 2012, more than 50 million U.S. adults, or one in four, had obtained a professional certification, license, or educational certificate apart from a postsecondary degree awarded by colleges and universities. Among the adults included in the report, 12 million had both a professional certification or license and […]

Don’t Make Any of These 10 Mistakes

By Heather Hunt Feb 13, 2014 HR Management & Compliance

Updated: Feb 13, 2014

Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute and author of Achieving Excellence Through Customer Service. That’s because the majority of companies use outdated training ideas and boring training methods. He says that over the years in his work in the training field, […]

Training Credited with Efficiency Gains

By Heather Hunt Feb 12, 2014 Learning & Development

Updated: Feb 12, 2014

Facing high sales attrition, slow time-to-quota for newly hired sales reps, and too few sales reps achieving quota, SuccessFactors turned to its Learning Team in early 2012 to rectify the situation. By the end of 2012, the team’s efforts had already paid off. Overall sales attrition had dropped by 80 percent compared to new sales […]

Do You Make Any of These 10 Training Mistakes?

By Heather Hunt Feb 12, 2014 HR Management & Compliance

Updated: Feb 12, 2014

Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute. That’s because the majority of companies use outdated training ideas and boring training methods. “Training that is poorly presented goes in one ear and out the other. It’s no wonder employees don’t change their attitudes […]

Get Prepared for Emergency Preparedness Training

By Heather Hunt Feb 11, 2014 HR Management & Compliance

Updated: Feb 11, 2014

The Occupational Safety and Health Administration (OSHA) requires companies to be equipped and prepared for various kinds of emergencies. The agency states in detail the exits that must be available (1910.37). It also requires written emergency plans for most companies (1910.38), an evacuation plan, and training for employees regarding the plan. Regulations for fire protection […]

Are You Prepared for Emergency Preparedness Training?

By Heather Hunt Feb 10, 2014 HR Management & Compliance

Updated: Feb 10, 2014

Only 31 percent of surveyed adult employees in the United States indicated that their workplace is proactive about emergency preparedness, according to an online survey commissioned by Cintas Corporation (www.cintas.com) and conducted by Harris Interactive® (www.harrisinteractive.com). “Since many employed adults spend the majority of their waking hours in the workplace, organizations need to be prepared […]