Non-Verbal Communication: Still Important on the Phone
In person body language conveys a lot of meaning. But what about over the phone? It turns out, body language still matters even when the person you are talking to can’t even see you.
Tag: Training
How to Teach the Basics of Professionalism
HR professionals have probably seen it all, including those employees that come off as less than professional. Their unprofessional behavior might have no bearing on their skills and knowledge, but you might not put them in front of a customer. Luckily, a skill like being professional can be taught.
What to Do When Mentees Encounter Bad Advice
The value of mentoring to mentees, mentors, and organizations in general has been well established. But what happens when mentors offer poor advice?
What It Really Costs When You Don’t Invest in Employee Development
Deciding to invest in the growth of your employees is more than just a question of budget. If your company chooses not to invest in employee development, you’re setting your business up for lower employee engagement rates, lower chances of attracting and retaining talent, and employee stagnation—all of which deeply affect your company’s productivity.
Mentors also Benefit from Mentorship Programs
Millennials are flooding the workplace and now make up a majority of the entire workforce. And over 60% of them want and expect mentors or are already benefiting from having one. So, you’ll want to consider implementing a viable mentorship program to attract and retain top talent in the years to come.
Six Critical Steps to Take to Effectively and Professionally Terminate an Employee
If you’re like most HR professionals, you probably don’t enjoy terminating employees. In fact, you probably would prefer to avoid it altogether. However, sometimes it’s part of the job and there are those employees who simply need to be delivered the bad news. Here are six steps to take to effectively and professionally terminate an […]
Developing an Effective Training Strategy
Employee training is an essential function for many businesses and most large businesses have a formal training function in place. Those that don’t would be well advised to consider one; in fact, even smaller organizations can benefit. Where do you start?
Bad Training Is Devastating
Effective training can have significant, positive impacts on a company’s bottom line, and we encourage all organizations to implement training programs for their employees. However, it is not the case that some training is always better than no training. In fact, poor training can be extremely counterproductive.
Do You Need a Chief Learning Officer?
A CLO is a Chief Learning Officer and is often referred to as a Training Director, Head of Learning and Development, or something similar. Over 90% of CLOs have 10 years or more of corporate experience.
What You Need to Know About Learning Decay in the Workplace
According to a Bridge study about knowledge retention from training, 70% of employee respondents admitted to forgetting something they had been taught during a training within 24 hours of learning it.1 And because so many organizations invest so much time and money developing their training programs, this number is quite alarming. Is there a way […]