Tag: Training

productivity

How to Improve Internal Mobility

Internal mobility refers to employee movement through different roles within the same organization. It can be related to employee development—as an employee progresses along his or her development path, they move to new roles accordingly.

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Diversity

Employers look to ‘culture of inclusiveness’ in era of expanding LGBT rights

Inclusiveness, civility, respectful treatment: Those are all concepts getting a lot of attention as employers struggle to cope with what seems like an increasingly divisive culture often threatening to bleed over into the workplace.  A changing legal landscape also must be considered as employers strive for productive and nondiscriminatory working environments. For example, a landmark […]

social media

How Do You Use Social Media Tools to Effectively Support Learning?

Is your employee training program missing the mark? Are you struggling to find new tools to keep employees engaged? Have you tried using social media? If not, you may want to give it a shot. “Learning has always been social, and it’s how we learn to do most things we do,” says Jane Bozarth, an […]

Train ’em up

If you’re a poor soul who’s followed enough of my posts to spot patterns, you’ll spot one here. Maybe I’m a broken record, maybe I’m simple-minded, or maybe I really like baseball.  Baseball speaks to me. The U.S. is still a blip in the long course of human history. We cobbled together our identity from […]

HR Metrics that Matter: Learn to Drive Sustainable Business Processes

We tend to overcomplicate with scorecards and dashboards, says Shane Yount. If metrics don’t answer the question, “Are you winning or losing?” they don’t matter. You’re wasting your time, he says. Yount’s remarks came at the Society for Human Resource Management (SHRM) Annual Conference and Exposition, held recently in New Orleans. Yount is chief operating […]