Practical HR Tips, News & Advice. Updated Daily.
Discrimination is an important perennial training topic for every workplace. So you’re in constant need of content that is concise and informative. In today’s Advisor, we give you a quick and compact session that you can use to bring employees up to speed in 10 minutes. The goals of this session are to help the […]
Here’s how the American Society for Training & Development (ASTD) explained its recent name change, to the Association for Talent Development (ATD): This change recognizes the dynamic growth and influence the broader training and development profession has today and will in the future. The scope and global impact of the field has grown dramatically since […]
Here are 10 tips to share at an upcoming safety meeting—they may also serve as valuable reminders to workers who plan to spend the weekend gardening or doing other yard work. Follow these safety tips for outside hazards—machinery, insects, heat, and more: Wear safety goggles, sturdy shoes, and long pants when using lawn mowers and […]
The information in today’s issue first appeared on HR.BLR.com. Six Steps in Progressive Discipline Customize the steps in this training outline to your own progressive discipline system to ensure your employees know how progressive discipline works in your organization. 1. Informal meetings and oral reprimands Used for minor and first offenses, such as: —Tardiness —Smoking […]
The information in today’s issue first appeared on HR.BLR.com. Background for Trainer The disciplinary response to a problem or incident should never come unexpectedly to a worker like a bolt from the blue. The employee must be able to see, at least in hindsight, that the way for a supervisor’s action was clearly paved. And […]
If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]
In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]
This interview first appeared on HR.BLR.com and was conducted by BLR editor Elaine Quayle. Q: What are some best practices to help workers with autism learn job-related tasks and assimilate into the workplace? A: Give them a little extra time to get used to their new routine and environment and give them a lot of […]
Patty Pacelli, author of the book, Six Word Lessons for Autism Friendly Workplaces, gives us her expert insight into the employer benefits from becoming an autism-friendly workplace. Her book addresses issues including disability laws, reasonable accommodations, unwritten social expectations, and the best and worst jobs for people on the autism spectrum. Pacelli says that with […]
Q. Who is covered by the Age Discrimination in Employment Act (ADEA)? A. The ADEA covers all employers with 20 employees or more and applies to all employees and job applicants aged 40 or over. Q. What employment actions are prohibited by the ADEA? A. The ADEA prohibits age discrimination in any term or condition […]