It’s a common assumption in today’s workplace that younger employees, having grown up with smartphones and social media, will naturally adapt to new technology faster than their older colleagues.
But new data from the Yooz 2025 Workplace Tech Resistance report tells a different story—one that challenges these generational stereotypes.
The Surprising Data: Gen Z Feels More Overlooked
According to the report, 28% of Gen Z workers say they feel overlooked and unsupported when new technology is introduced in the workplace. That’s a higher rate than Baby Boomers, only 22% of whom reported feeling the same way.
The finding may surprise some managers and HR teams, especially those who assume that digital natives don’t need as much guidance with tools like AI, automation software, or collaboration platforms.
But fluency with consumer apps doesn’t automatically translate to comfort with enterprise systems—particularly when those systems are poorly implemented or insufficiently explained.
The Training Gap Affects Everyone
Compounding the issue is the limited training many employees receive overall. Fifty-two percent of respondents across generations said they get only basic instruction on new tools, and 20% said they receive little to no training. When a new platform is rolled out with minimal enablement, even tech-savvy workers can struggle to adopt it effectively.
In this context, Gen Z’s higher rate of disengagement may reflect a broader frustration: not that they don’t understand the tools, but that they’re expected to “just figure it out” without proper support.
Beyond Basic Design: The Need for Structured Support
The report also found that 39% of employees believe workplace tools should be more intuitive and require less training altogether. While improved UX is certainly important, the data makes it clear that even well-designed platforms fall short without structured onboarding and ongoing guidance—especially for new and early-career professionals who may be less familiar with internal systems and workflows.
What This Means for HR and IT Leaders
For HR and IT leaders, the takeaway is clear: resist the urge to generalize by age and instead assess training needs role by role. Younger employees might know how to build a TikTok following, but that doesn’t mean they instinctively know how to navigate an enterprise resource planning (ERP) interface or interpret AI-driven dashboards.
Rather than assume ease, organizations should prioritize inclusion—providing all employees, regardless of age, the resources they need to learn and thrive.