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Santa’s Gone High-Tech This Holiday Season

It appears as though all of Santa’s workers have left the North Pole workshop in search of more favorable careers (dentistry maybe?), but where does that leave jolly Old St. Nick? Who will help him make and deliver the toys?

Republican landslide alters legislative, regulatory landscape in 2015 and beyond

by Burton J. Fishman The sweeping Republican victory in the midterm election promises to have a significant impact on employment legislation and regulations in the next two years. Because of the number of Republican governors and Republican-dominated state legislatures now in place across the country, the most immediate impact may be at the state level […]

Train Employees to Give Memorable Service with These Top 10 Best Practices

  The holiday season certainly brings customer service to the forefront of our thinking, but excellent service is needed 24/7/365 in order to have a successful business. Therefore, in today’s Advisor, we continue our discussion of what makes great customer service—year-round. It’s not about shoes, says Internet shoe company Zappos’ CEO, Tony Hsieh. It’s about […]

Why Thank You Isn’t Always Enough

By Steven Parker Cultivating a culture of continuous feedback is something we hear about daily, and just about every manager on the planet claims to have an “open door” policy. But, are we really following through on this promise?

New Jersey cities getting paid sick leave laws

by Kevin J. Skelly Paid sick leave laws are gaining ground in New Jersey, as new laws in several cities are scheduled to take effect in the coming weeks and months. Paterson, Irvington, Passaic, Newark, East Orange, Jersey City, Trenton, and Montclair have passed laws either in city councils or, in the case of Trenton […]

Better Tech Equals Better Mentorship

SPECIAL from HR Tech Las Vegas In yesterday’s Advisor, we learned about advancements in healthcare benefit management that were presented at HR Tech Las Vegas; today, innovations in connecting new recruits with seasoned mentors in your organization.

Comment period on OFCCP’s proposed regulation on pay secrecy closing

by Emily L. Bristol The comment period for a new rule prohibiting federal contractors from having pay secrecy policies will come to a close on December 16. The U.S. Department of Labor’s (DOL) Office of Federal Contract Compliance Programs (OFCCP) regulation, “Government Contractors, Prohibitions Against Pay Secrecy Policies and Actions,” would prohibit contractors from taking action […]

Are You Training Employees in the Season’s Spirit of Service?

  Focus on your culture, and the profits will follow, says Zappos’ CEO and author of Delivering Happiness: A Path to Profits, Passion, and Purpose, Tony Hsieh. And the culture at Zappos is all about customer service. The company, known primarily for its Internet shoe business, does very little advertising, Hsieh says; instead, it counts […]