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Ten US Airways employees are flyin’ high this holiday season—and no, it’s not from imbibing at the company party. These employees went “above and beyond” delivering outstanding service to not only the airline’s customers, but to fellow colleagues—and some took home $10,000! What happened. The two women, “Dudley” and “Wilson,” were correctional officers at the […]
A recent U.S. district court decision is the latest ruling over plan fees and may give a legal foothold to participants seeking restitution for investment decisions they deem imprudent. Judge Susan Richard Nelson of the U.S. District Court for the District of Minnesota ruled against Ameriprise Financial Inc. in a case concerning allegations that the […]
by Dan Oswald Have you ever been in a meeting where two executives face off, each on the opposite side of a critical issue? You watch the debate like you would a tennis match, with each participant knocking the issue back to the other side. As they volley back and forth, the debate picks up […]
For today’s epinion, we turn to business and leadership blogger Dan Oswald, CEO of BLR, who offered these thoughts on Bear Bryant’s brand of leadership in a recent edition of The Oswald Letter. Oswald, CEO of BLR, offered his thoughts on customer service in a recent edition of The Oswald Letter. I grew up in […]
A restaurant in Arizona will pay a hefty fine for allegedly having a policy that kept a pregnant employee off the schedule during Sunday football. The U.S. Equal Employment Opportunity Commission (EEOC) claims that the employer unlawfully removed a pregnant employee from working on Sundays during football season because she was pregnant. The agency charged […]
First, consider these facts about this exciting new training method: The use of e-learning in the workplace has grown considerably in the past few years. A large number of companies in the United States and worldwide are currently using or experimenting with some form of e-learning to train their workers. Still relatively new to the […]
December is National Drunk and Drugged Driving Prevention Month. What better time for a safety training session on keeping safe on the road this holiday season? Give employees these safe holiday driving tips from MADD (Mothers Against Drunk Driving): Select a designated driver who pledges not drink before celebrations begin. Never serve alcohol at a […]
According to the National Fire Protection Association (NFPA), hundreds of home fires start every year with Christmas trees, and candles cause thousands of home fires. Many deaths and injuries as well as millions of dollars in property damage are attributable to these two common holiday decorations. Here are some seasonal safety tips you can use […]
Oswald, CEO of BLR, offered his thoughts on customer service in a recent edition of The Oswald Letter. I grew up in Wisconsin and am a Green Bay Packers fan, so I often quote their legendary football coach Vince Lombardi in my writings. Today I live in the South, and here there’s another legendary coach […]
You know that personal problems can have an adverse effect on employee performance. And one of the biggest personal problems is often finances–a burden which can sometimes come into stark focus at this time of year when holiday spending binges may occur. But even ongoing financial responsibilities can sometimes get out of hand–sometimes through no […]