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New NLRB website highlights “protected concerted activity”

by Tammy Binford The National Labor Relations Board (NLRB) is continuing efforts to broaden its impact on the workforce with the launch of a webpage aimed at communicating to workers how they can use the law in disputes with their employers. The webpage is the latest of several recent NLRB moves that many employers find […]

What Does it Take to Be Successful? Ask an Expert

Oswald, CEO of BLR, offered his thoughts on business success in a recent edition of The Oswald Letter. If you want to learn how to throw a great curve ball, Oswald continues, ask someone who throws a wicked curve ball. If you want to know how to bake the perfect chocolate cake, talk to the […]

Hurricanes, Tornados, and Wildfires: Who Gets Paid When You Close?

If a company opens two hours late because of a snowstorm, should an employer pay employees who show up earlier because they didn’t hear the announcement? What time does the workday end when employees are given the option to go home because an incident such as a gas leak forces evacuation of the building? What […]

An I-9 Compliance Checklist

When the government cracks down, as it has been doing over I-9 forms and immigration procedures, it’s vital to ensure that your processes are correct. This checklist can help.

Five Quick Rules for New Supervisors and Managers

The business landscape abounds with HR-related traps for unwary new supervisors or managers, and the stakes are too high to think that they can get trained on the job. In yesterday’s Advisor,  we talked about supervisors and managers who tried to be good supervisors, but their good intentions backfired. Instead, they laid the groundwork for […]

Supreme Court Rejects DOL View; Rx Sales Reps are “Outside Sales” Employees

In a blow to a U.S. Department of Labor position, a divided Supreme Court ruled today that pharmaceutical sales representatives qualify for the “outside sales” exemption of the Fair Labor Standards Act. In an opinion delivered by Justice Samuel Alito, the Court found that under the most reasonable interpretation of DOL regulations, PSRs qualified as […]

U.S. Supreme Court rules drug reps are exempt as “outside salesmen”

By Nancy Williams Pharmaceutical representatives who persuade physicians to prescribe specific drugs don’t make any actual sales. They can’t because the products they promote can be sold legally only through a doctor’s prescription to an individual patient. Yet for years, it has been a common industry practice to categorize such employees as outside sales representatives […]

Homerun on customer service

Homerun on customer service

It can be hard to describe good customer service, but you sure know it when you see it. Last week, I was at — of all things — a baseball tournament in the greater Atlanta-metro area. The tournament wasn’t a small volunteer undertaking. The organization that sponsored the tournament is national in scope and has […]

Taking Environmental Sensitivities Seriously

By Lindsey Taylor The issue of employees with environmental sensitivities often arises for Canadian employers. Most commonly, employees complain about sensitivities to strong scents such as perfume. Human rights laws in many provinces accept that environmental sensitivities may be disabilities, to which the duty to accommodate to the point of undue hardship may apply. This […]