Practical HR Tips, News & Advice. Updated Daily.
There is no doubt that a strong service strategy is important to the success of any business. Most organizations believe that employees deliver excellent customer service. But a good service strategy begins with good service to internal customers—your fellow workers in other departments. To begin planning—and training—for excellent service, it is important to understand what […]
According to the Society for Human Resource Management, 16 percent of all workplace violence is a result of firings. Employers who are adept at preventing such incidents know that steps must be taken long before the termination occurs. In other words, a firing should never be a surprise to the employee. A regular performance review […]
I had been thinking recently about the importance of a good “to do” list, so when I stumbled upon the Atul Gawande’s book The Checklist Manifesto: How to Get Things Right. I decided it was fate and bought a copy. Now I must admit, I had not heard anything about the book despite the fact […]
This week, instead of posting on his own blog, Dan wrote a book review of The Checklist Manifesto for the Resources for Humans blog. Here’s an excerpt. “I had been thinking recently about the importance of a good “to do” list, so when I stumbled upon the Atul Gawande’s book The Checklist Manifesto: How to […]
Most HR managers can’t go undercover like the “Undercover Bosses” on television (people are likely to recognize the person that hired them), but that doesn’t mean you can’t do a little thinking about what you’ll find. Here’s what we think you’d discover in a week undercover: Unaware Managers You’ll probably find a lot of supervisors […]
Litigation Value: No immediate employment law liability. Under the applicable statute of limitations in Pennsylvania, however, Andy’s seminar invitees would have up to two years in which to claim personal (digestive) injury caused by Kevin’s “off the rails” motivational display. The Scranton Business Park was a busy place last night, with a number of visitors spending time […]
Each year, HR Hero surveys readers about your organizations’ benefits packages. Because 2010’s health care reform laws created sweeping changes in how businesses offer health insurance to workers, this year our January survey focused only on health insurance and health care reform. According to the survey, an overwhelming majority (96.46%) of you work for organizations […]
Almost every employer has policies. The question is, where do they come from? They come from HR, right? But where does HR get them? They must get them from somewhere. And what if you don’t have an HR department? Then someone must have to — gasp — write them. We’re talking about your employment policies […]
By Stephen D. Bruce, PHR Managing Editor, HR Daily Advisor Just My E-pinion For years, BLR® has surveyed HR and benefits professionals to see what benefits they are actually offering. This year, we have expanded our survey program by conducting a series of brief, targeted benefits surveys. Today’s topics: Benefits Communication. (Survey results will be […]
Listen up, friends: We’ve recently been handed some very exciting news! According to Sabre’s corporate offices, Will Ferrell will be joining “The Office” for a four-episode arc later this season. Will and his old pal Steve Carrell will be reunited for at least three of the four episodes, as Will plays a Sabre branch manager […]