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The Role of Emotional Intelligence in Leadership Effectiveness

We’ve all been in a position where our technical skills helped us get a promotion. But you also need the emotional element if you want to hold a better leadership position, as it enables you to connect with others, offer feedback, deal with stress, and train teams effectively. You must be thinking: What is that […]

Employee Fails to Connect Racial Acts to Adverse Action

A factory worker sued her employer, alleging the company discriminated against her based on her race by allowing a hostile work environment to pervade its manufacturing plant. She also claimed it retaliated against her for accusing a coworker of tampering with her machine. Let’s take a look at how the U.S. 4th Circuit Court of […]

3 Ways to Reduce the Health and Economic Implications of Workplace Inactivity 

It’s no secret that we’re all sitting more than we should and that it has negative consequences for both our physical and our mental health. Research shows that this inactivity also has economic implications for employers, costing companies hundreds of thousands of dollars per year.  As the pandemic subsides and we settle into a new […]

The Top Soft Skills Employers Are Looking For

Employers and employees alike have probably heard a lot about the increasing value being placed on so-called “soft skills,” or those skills that fall outside of industry-specific technical abilities that are often top of mind in employee searches. But “soft skills” isn’t as specific as it could be. Many applicants and employers, while now generally […]

Grudge Match: Long-Simmering Resentment Stokes Age Bias, Retaliation Claims

People can hold grudges for a long time. But when a manager is holding a grudge against an employee, how long can that grudge continue? Well, in one case, a manager held a grudge against an employee for 11 years. The case comes to us out of Utah, where a former sheriff’s department firearms instructor […]

The Ultimate Guide to Call Center Recruiting

Since the start of this decade, humans have been craving personal connection. Our newfound isolation may be one of the contributing factors to consumer preferences when it comes to customer service. Call center workers are the front line of a company’s brand and reputation. Every minute a customer spends on the phone with a customer […]

The Rise of the Nonlinear Workday

The COVID-19 pandemic has fundamentally changed so many aspects of everyday life, not least of all in the workplace. The explosion in remote work is perhaps the most obvious example, but that foundational shift has also had repercussions in other areas of work life. Goodbye to the 9-to-5 One example of this is the rise […]

Dispute Over Unsigned Arbitration Agreement Means Judge Must Wear Detective’s Cap

On July 18, 2022, the New Jersey Appellate Division provided a perfect reminder why all employers and HR professionals should diligently confirm that new hires complete all on-boarding paperwork. It reversed a trial court’s order compelling arbitration, finding that the terminated employee’s failure to sign or acknowledge receipt of an arbitration agreement presented a factual […]

Continued Inflation and Employee Compensation

Many companies have weathered the impacts of inflation on the cost of their production inputs by simply passing such costs on to consumers; however, as central banks, led by the U.S. Federal Reserve, continue to raise interest rates, consumer spending is likely to decrease, hampering employers’ ability to pass along costs. One of the biggest […]

My Employees Are Burnt Out–How Can I Change That?

McKinsey Health Institute reports that 28% of U.S. employees are burnt out. And it’s no wonder. Too many employees are spread way too thin. Many have been doing the dreaded “more with less” since the Great Resignation started early last year. And workforce reductions related to recession fears have only further extended already overburdened employees. […]