Practical HR Tips, News & Advice. Updated Daily.
Customer service reps have a difficult and mostly thankless job. Every year, though, we recognize their important work during Customer Service Week (this year it was October 5-9). We thought it might be interesting to ask BLR’s customer service reps about some of their most unusual calls or experiences. We weren’t disappointed. To begin with, […]
Yesterday’s Advisor showed how author Jathan Janove’s Star Profiles can help managers avoid “Peter Principle” promotions. But it left unanswered the question of how to handle the top salesperson who didn’t get the promotion to sales manager. And, we’ll find help for tackling the tough “no raise this year” talk. If Mike (less successful as […]
HRHero.com and M. Lee Smith Publishers is making its Pandemics and H1N1 sample policy available to everyone. The policy covers topics such as employee leave, alternative work arrangements, preventing the spread of contagious illnesses in the workplace, and much more. Download the free Pandemics and H1N1 Sample Policy The policy was created through a collaboration […]
A California court recently ruled that an employer’s failure to accommodate an employee’s disability on one single day, even though the employee had been appropriately accommodated for months before that, can still result in employer liability. The employer dropped the ball, the court said, by failing to notify all managers of the employee’s accommodation needs. […]
Author Jathan Janove says he’s had a ringside seat for innumerable employee/employer battles that led down a path of frustrated desires and expectations. To make that relationship work better, he developed the “Star Profile.” Janove developed the “Star Profile” to provide a basis for mutual understanding between direct reports and their supervisors. One of its […]
In yesterday’s Advisor, we covered the first 4 common job description mistakes; today we’ll cover number 5, and introduce an elegant solution to your job description challenges Mistake #5: Forgetting Format, Organization, and Grammar (Click here for Mistakes 1 to 4) To achieve the two primary goals of job description writing—accuracy and brevity—you must check […]
A British Columbia Court of Appeal decision has worrisome implications for companies that control elements of the operations of subcontractors or franchisees. Although it was about a franchise situation in B.C., it could have repercussions in other provinces and other business relationships. What happened In 2005, there was a robbery of a Petro-Canada service station. […]
Amazon.com updates its list of the bestselling books every hour. Here is a snapshot of what is hot right now, this Monday morning, October 19, in the “Organizational Behavior” section of the “Business and Investing” category. 1. The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni. The author targets group behavior in […]
Allowing your employees to celebrate Halloween can be a fun experience and a great way to promote motivation and engagement. If you don’t plan ahead, however, you could be in for some scary results. Probably the first thing that comes to mind when you think of Halloween is costumes, and many offices allow employees to […]
According to a study led by University of Arizona sociologist Alexandra Kalev, mandatory diversity training may do more harm than good while voluntary training designed to advance the company’s business goals pays off in increased diversity in management. The study examined 31 years of data from 830 midsize to large U.S. workplaces and found that […]