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remote

5 Tips for HR Professionals Managing Remote Workers

In early 2020, more companies than ever had switched to remote work to prioritize the health of their employees and community. We are still seeing the effects of that, as many businesses decided not to return to pre-pandemic work strategies. The swift transition to telework without knowing how long it would last forced everyone to […]

5 Questions to Ask When Hiring New Customer Service Agents

Making new hires in customer service isn’t easy. You know that your customer service agents need to wear a lot of different hats while serving a wide variety of clients. They help with the ongoing growth of your company by making sure customers are satisfied and turning them from one-time buyers into repeat clients. A […]

Masks

Employers Warned Not to Overreact to CDC’s Latest Mask Guidance

The Centers for Disease Control and Prevention’s (CDC) announcement that people fully vaccinated against COVID-19 can shed their masks in many settings, including indoors, no doubt came as welcome news to mask-weary workers, but employers are warned not to relax rules too quickly.

Synergy Between Personal and Professional Passions Drives Meaningful Change

Often, those who truly excel in their careers have strong synergy between their personal and professional lives. Shelly McNamara, Chief Equity and Inclusion Officer at Procter & Gamble (P&G), is a great example. In addition to a career focused on HR, including diversity and inclusion (D&I), McNamara has leveraged her own experiences as author of […]

balance

A Post-Pandemic Shift in Work/Life Balance

Before March 2020, many HR professionals and hiring managers said a wide range of jobs simply couldn’t be performed off-site. Today, many of these same people are taking back their words. The pandemic has taught us that a wide range of jobs actually can be performed remotely, opening up new opportunities for both employers and […]

Employer’s Mandatory Vaccination Policy Update

Equal Employment Opportunity Commission (EEOC) guidance has confirmed employers may require a COVID-19 vaccination as a condition of employment and/or to return to the workplace. Employers that choose to do so, however, need to be careful about how they implement the vaccine requirements. Who Will Administer Vaccine? Under the EEOC’s guidance, administering the COVID-19 vaccine […]

benefits

New Employer Benefits for the Post-COVID World

The pandemic’s sweeping impacts shifted how, when, and where millions of people work. Firms that previously did not allow remote working under any circumstances changed their tune and offered flexible working options. As part of this broader change, companies also altered the benefits they offered to new hires and existing workers. As the pandemic fades […]

Remote

Creative Virtual Meeting Ideas

After more than 12 months of staring at computer screens that look like the opening credits of The Brady Bunch, employees and their managers are becoming understandably weary of the online meeting experience. Recognizing this, many meeting planners are finding creative and engaging ways to make these meetings more meaningful and less fraught with anxiety. […]