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applicants

Are You Accidentally Discouraging Applicants?

In part one of this article, we noted that employers are having a difficult time getting enough qualified applicants for all of their open roles. We started to explore some of the reasons why there are fewer applicants. For example, we noted that a lot of people who are of working age are not participating in […]

Women Remain Underrepresented in CEO Positions

Workplace diversity and pay disparity, between men and women, continues to remain a hot button issue for many employers. When it comes to leadership positions, sadly, men still take the cake with only 24% of women holding chief executive officers (CEO) positions. However, there is a silver lining for women looking to pursue CEO roles, […]

culture

3 Ways to Inspire a More Inclusive Work Space

If your organization is sincerely interested in creating an inclusive workplace for its employees and stakeholders, it’s time to analyze and reevaluate your physical work spaces.

script

Why Everyone in Your Organization Needs to Be Trained in Customer Service

According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.

The CHRO’s Evolving Role in the Employee Experience

When I talk to HR leaders, they often mention how frustrated their employees are by how difficult it is to get timely answers to simple questions about corporate policies, benefits, workplace amenities, and other everyday issues.

Crisis

Crisis Management: Be Proactive

In part 1 of this article we began to explore why meeting a crisis head-on is the best approach. Today we’ll look at what general strategies you can use to meet the challenge.

When Is Sexual Abuse an “Accident?”

A student alleged that she was sexually abused by a construction worker at her school and sued the construction company for negligently hiring, retaining, and supervising the worker. The company submitted the claim to its insurance company under a commercial general liability policy. The carrier successfully challenged the company’s request for coverage in federal court. […]

Leaders

The Top 10 Coaching Mistakes

Everyone makes mistakes, even leaders and coaches. I am uniquely qualified to write this article, as I have made every one of these mistakes, some, embarrassingly, more than once. Here are 10 coaching mistakes and how you can avoid repeating them: