Author: Florence Richard, SPHR-SHRM-SCP

transparency

The ‘Power of Positive’: A New HR Method from Sports Coaches

When, earlier this year, Boston Celtics’ new addition Kyrie Irving (who was at the time a point guard for the Cleveland Cavaliers) stated during the course of a podcast that he is a firm believer that the Earth is flat, social media and news outlets went into a frenzy. Even middle school students began challenging […]

Wellness

Increased Use of Metrics, Incentives among 2017 Wellness Program Trends

An increased use of metrics, incentive and wearables are three trends in wellness programs according to a survey conducted among 8,000 of America’s Healthiest Employers, a leading independent recognition program for U.S. corporate population health.  The survey report, The State of Corporate Wellness, conducted by Springubk and Fitbit Health Solutions, reveals what America’s healthiest employers […]

review

Survey Underscores Correlation Between Communication and Engagement

A new survey report on workplace conversations illustrates the correlation between communication and employee engagement, finding that employees who report that they have “great” or “excellent” work-related conversations with their immediate managers and coworkers are much more likely to be highly engaged at work. 

Hospitality

10 Ways HR Can Help First-Time Managers Succeed

In industries like manufacturing, engineering and construction, the skills gap has meant that those in nonsupervisory positions have had to move into supervisory roles. Promoting internally is a great way to build up your company, but what happens when an employee without any management experience moves into a supervisory position?

Why Your HR Department Should Rethink its Open-Door Policy

After several years as a family therapist, I got a promotion in my organization. For the first time, I would be leading a team, which got me a free ticket to the Human Resources boot camp for managers. Designed to prepare me for my new organizational role, it was a crash course in the current […]

4 Steps to Conducting a Successful Coaching Session

I love being corrected and coached; especially by my wife.  My second favorite coaches are my four teenagers.  Since they’ve been sentient for a number of months now, they naturally have lots of tips and life wisdom to share with me, and I always receive it with humility.  What a gift their coaching is to […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]