Author: Florence Richard

Puzzle Solvers Wanted

Asking job seekers to solve complicated puzzles may not provide all the insight you need into skills and ability, but the exercise serves other purposes.

A Guide to Hiring Talent for Business Process Outsourcing

Gone are the days when customers would call customer support for every conventional technical issue or generic problem. Today online help and self-service channels cover the basics, only complicated issues or specific questions are directed to the customer center reps. The help and support team has to be prepared for out of the box queries […]

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A New CEO Push for Diversity Success

Did you hear? Earlier this summer, 150 corporate executives from some of America’s largest companies formed a new alliance called CEO Action for Diversity & Inclusion. Armed with some serious workplace goals, this initiative became—essentially overnight—the largest CEO-driven business commitment to advance diversity and inclusion in the business community.

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FMLA Leave 101: What Qualifies as a Serious Health Condition?

Managing leave under the Family and Medical Leave Act (FMLA) has its challenges. Employers need to ensure that all HR staff and all managers who deal with employee leave requests are well-versed in the finer details of FMLA-related leave. They should understand who is eligible for leave, how much they’re eligible for, how you track […]

Learning to Be a Leader from The Best

Yesterday we looked at how we could take lesson from President Lincoln to be better trainers and better people in general. Today, the rest of that list.