Author: Kelly Creighton

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The Top 10 Coaching Mistakes

Everyone makes mistakes, even leaders and coaches. I am uniquely qualified to write this article, as I have made every one of these mistakes, some, embarrassingly, more than once. Here are 10 coaching mistakes and how you can avoid repeating them:

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Are You Accidentally Discouraging Applicants?

In part one of this article, we noted that employers are having a difficult time getting enough qualified applicants for all of their open roles. We started to explore some of the reasons why there are fewer applicants. For example, we noted that a lot of people who are of working age are not participating in […]

Women Remain Underrepresented in CEO Positions

Workplace diversity and pay disparity, between men and women, continues to remain a hot button issue for many employers. When it comes to leadership positions, sadly, men still take the cake with only 24% of women holding chief executive officers (CEO) positions. However, there is a silver lining for women looking to pursue CEO roles, […]

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3 Ways to Inspire a More Inclusive Work Space

If your organization is sincerely interested in creating an inclusive workplace for its employees and stakeholders, it’s time to analyze and reevaluate your physical work spaces.

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Why Everyone in Your Organization Needs to Be Trained in Customer Service

According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.