Author: Lin Grensing-Pophal, Contributing Editor

risk

Business Continuity: How to Identify Risks

In a previous post, we began a discussion on the topic of business continuity planning. Business continuity planning is the process of identifying, planning mitigation for, and practicing to mitigate potentially existential threats to an organization.

staff

Basics of Prioritization at Work

It’s a familiar feeling to most: being overwhelmed at work. There are competing obligations coming from multiple sources within the company, and everything seems urgent.

applicants

Jobseekers Want High-Tech, High-Touch Experiences When Applying to Your Company

If your company is still using paper job applications, then chances are you’re losing top talent before they’ve even finished filling out their names. According to new research released by ManpowerGroup Solutions, jobseekers want a technology-friendly job experience from the first touch all the way through the interview process.

school

Tight Labor Market Gives Way to Succession Planning at All Levels

Succession planning is a great strategy for filling roles left by retiring employees, but due to a skills shortage across many industries, employers are using succession planning to help fill their immediate talent shortage needs.

Customer

Helping Employees Deal with Toxic Customers

Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.

Having Trouble Finding Top Talent? Try These Tips for Talent Retention, Instead

As we’ve previously reported, counteroffers to retain workers can backfire, leading the employee to leave your company within 2 years of receiving a raise. If you’re having trouble recruiting new workers to your company, try improving your talent retention strategy to keep your workers from jumping ship.