Author: William Schiemann, Ph.D.

turnover

Why Your Best Talent is Leaving and 4 Ways to Win Them Back

Most leaders of companies today recognize the importance of having engaged people at work. Yet research from the Metrus Institute, Gallup, and others say that between 50% and 80% are not fully engaged. For many organizations, a majority of employees are only partially engaged, which research has shown reduces performance and customer satisfaction while increasing turnover. Worse yet, your best talent—those with lots of options—are most likely to leave.

Heat

Cal/OSHA Intends to Close the Door on Indoor Heat Illness

The California Occupational Safety and Health Administration (Cal/OSHA) has had a heat illness prevention rule in place since 2006; that rule has been revised and updated several times. But, as often as it has been updated and as determinedly as Cal/OSHA has enforced it, the rule has had one huge, gaping hole in coverage: indoor […]

California

Was a California Nurse Able to Defend Retaliation and Defamation Claims?

A registered nurse complained to hospital management about patient safety practices. The hospital fired her shortly afterward, allegedly for improper and dangerous patient care. The nurse sued for retaliation and defamation. The California courts were left to decide if her termination based on a legitimate nonretaliatory reason.

disengagement

What to Do About Employee Disengagement? 5 Steps to Take Right Away

Employee engagement has many definitions, can take many forms and has many measures. The Conference Board, a nonprofit specializing in management and marketplace research, defines it as “employees’ emotional and intellectual attachments to their jobs.” The Gallup Management Journal says that “engaged employees work with passion and feel a profound connection to their company.”

sales

Sales Training Should Focus on Both Business Objectives and Customer Problems

We would like to offer a declaration—an inflexible line in the sand, if you will. It is foundational to the value of sales training and the professionals who proudly call themselves sales trainers. It is as follows:
Every sales trainer has to enable two outcomes—increase revenue year over year and protect revenue year over year.

productivity

How to Deal with a Toxic Job

A toxic job. It’s one where people are assigned more work than they can accomplish, micro-managed about how to get the work done, and surrounded by people who don’t have their back. Also known as the “toxic triad,” this combination of high demand, low control, and low social support leads to increased likelihood of depression, burnout, stress, sleep disturbances, and absenteeism.