Conflict Resolution for Customer-Facing Staff Amid the COVID-19 Pandemic
It’s essential that training materials stay current. Most people cringe when they see out-of-date training materials—and rightfully so.
Category: Learning & Development
Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?
Conflict Resolution: How to Politely Disagree
Disagreement is a natural part of any professional setting. By and large, companies exist to make money, and employees work at their jobs to make money.
Encouraging Employees to Tackle New Skills
The COVID-19 pandemic has led to an unprecedented shift to remote work for companies around the world. This has created plenty of logistical challenges for employers and a strange new reality for many employees.
Manager Training: Common Questions About Remote Work Productivity
Millions of employees across the country have been working remotely for many months now, due to the coronavirus pandemic.
COVID-19 Has Forced Us to Change—And That’s a Good Thing
None of us has had a normal year. The COVID-19 pandemic caught everyone by surprise and threw the entire world into upheaval. We’ve all had to adapt our work lives, our personal lives, and even our daily routines, like where we get our morning coffee.
Etiquette and Language Skills for Global Business
The ability to conduct business globally at all levels of an organization creates many opportunities, but it isn’t without its challenges and risks. With the rise in remote work and new technologies, brought on by the coronavirus pandemic, businesses are realizing that the opportunity to go global is rapidly increasing.
5 Ways to Make Remote Onboarding More Engaging During the Holiday Season
Has your onboarding process been updated recently? Better yet, do you provide a clear and structured onboarding experience for employees that keeps them engaged, even during a busy time like the holidays?
Civil Rights Groups Sue to Block Diversity Training Order
Several civil rights groups have sued the Trump administration to block a recent Executive Order (EO) prohibiting federal contractors and others from covering certain so-called “race and sex stereotyping” topics during diversity, equity, and inclusion (DEI) training.
The Remote HR Department in 2021: Best Practices to Manage Employees from a Distance
Even before the recent pandemic upended everything about the way we work, HR departments already had a difficult job.
Internal vs. External ‘Locus of Control’
One of the few guarantees in business, as with life, is that there will always be roadblocks, obstacles, stumbles, and setbacks. Plans don’t always work out as expected, goals aren’t always reached, and the competition sometimes prevails.