Updates When There Are No Updates
Most teams have some kind of standing, recurring meeting to touch base with staff and provide updates. These meetings are great venues for group managers to pass along information from the top of the company down.
Category: Learning & Development
Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?
Upskilling Workers for the AI and Automation Age
In a knowledge-based economy, companies upgrade their “capital” not by overhauling outdated machinery but by upskilling their workforce. That’s because human capital is increasingly the most important asset companies possess. And while humans aren’t as static as machinery, they still need to be retooled and upgraded.
Training for New Executives
Often, training and development is thought of as a process focused on new employees—as part of orientation, perhaps, or as part of a multiyear training process for junior staff. But we’ve said many times that employees should get training throughout their careers. And that includes when they are at the pinnacles of their careers, as […]
Are Soft Skills AI-Proof?
Technological improvements have long been a source of concern for laborers in an increasingly advanced economy. As automation improves, there is an understandable fear that machines, computers, and improved processes can render certain categories of human labor obsolete.
Giving Junior Staff Sponsorship Responsibilities
Few initiatives, big or small, succeed without the help of a champion or sponsor—someone who takes ownership over the process and keeps the other stakeholders and team members focused in the midst of other responsibilities.
HiPo Leadership Strategies to Get Balanced and Be on Target During the COVID-19 Crisis
During the COVID-19 crisis, leaders have to manage their feelings of being off-balance due to interrupted work routines and the distractions within their home workspace. Some leaders are distracted by their thoughts, worrying that their jobs are in jeopardy, being unsure of how to effectively motivate and inspire remote teams, and being distracted by their […]
The Problem with Squishy Answers and How to Stop Them
Part of the burden of being the boss is making the important decisions: whether it’s necessary to authorize costly overtime to meet a production deadline; if the company should apologize to a customer over a disagreement or stand firm in its position; if a supplier should be replaced; etc.
Emotional Wellness Support
Appreciation for and understanding of mental and emotional health have come a long way in recent years. Society increasingly understands that certain moods and behaviors are often the cause of biological and chemical conditions and imbalances as opposed to character or personality flaws.
Use This Time to Develop Stronger Employees
While some states are lifting stay-at-home order, many office environments are still being forced to work remotely. This may be a great time to consider the ways we can capitalize on this disruptive period as a chance to improve our workplaces.
Training Direct-Contact Staff on Customer Interactions in the New Normal
In virtually all industries, the COVID-19 pandemic has had enormous impacts on how business is conducted. While businesses such as bars and restaurants have been forced to shut their doors entirely or focus solely on carryout, others have shifted to a predominantly remote workplace, with staff conducting business from home.