Helping Employees Deal with Toxic Customers
Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.
Category: Talent
Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.
Having Trouble Finding Top Talent? Try These Tips for Talent Retention, Instead
As we’ve previously reported, counteroffers to retain workers can backfire, leading the employee to leave your company within 2 years of receiving a raise. If you’re having trouble recruiting new workers to your company, try improving your talent retention strategy to keep your workers from jumping ship.
Make Your Organization’s Mission about Employees
When it comes to developing a solid company culture, it helps if you have a proper mission statement. After all, mission statements are not just for nonprofits anymore.
Survey Reveals HR Departments Increase Focus on Engagement, Company Culture
For the second consecutive year, from the annual SHRM Conference & Exposition, Paychex released the results of its Pulse of HR Survey, offering insights on the challenges and priorities of today’s HR leaders. The survey, which collected over 300 responses from HR leaders (managers and up) in small and midsize organizations across the United States, […]
Can AI Help Drive More Employee Engagement?
Employee engagement is as necessary to a business as a paycheck is to a worker—but the mere necessity of these two doesn’t make them effortless by default. As explained by the Institute of Employment Studies, employee engagement is a two-way street, where both the organization and the employee have the right to decide on the […]
Training and Retaining Seasonal Worker Best Practices
Yesterday’s post covered some best practices for hiring seasonal workers. Today’s post will cover best practices for training and retaining seasonal workers. Keep reading to learn more.
Linking Your Employees to Your Organization’s Mission
Mission statements aren’t just for nonprofits anymore, especially in an age where developing an influential and palpable company culture is crucial to a company’s success.
4 Groups That Are Critical to Your Company’s Culture
Are you interested in inspiring L&D initiatives and programs that will inspire a positive and enduring company culture?
What Makes Workers Stay? 80% of Workers Are Actively Seeking New Jobs
Yes, you read that title correctly: 80% of workers are actively seeking a new job, which is good news for recruiters and hiring managers looking to fill vacant positions, but terrible news for employers who are looking to retain their best and brightest workers.
So, You Think You Have a Strong Severance Agreement?
It’s no secret that a severance agreement can be an effective risk-management tool. When done right, the separation agreement will forever bar legal claims by the employee who signs it. The question is: do you do yours right?