Category: Talent

Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.

Why Your HR Department Should Rethink its Open-Door Policy

After several years as a family therapist, I got a promotion in my organization. For the first time, I would be leading a team, which got me a free ticket to the Human Resources boot camp for managers. Designed to prepare me for my new organizational role, it was a crash course in the current […]

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Helping Employees After a Natural Disaster

Recent natural disasters – like hurricanes and wildfires – have prompted employers and employees alike to consider how the employment relationship is impacted after disaster strikes. Employers are in a unique position to be able to directly impact how quickly their employees are able to get back on their feet. There are a lot of […]

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What to Do When Employees Are Underperforming?

It’s time to pull your head out of the sand—you need to deal with poor performers! Sometimes it is uncomfortable to deal with things you would rather avoid, but there is no advantage to delaying the inevitable.

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How Hospitals Can Shed 3 Myths Hindering Employee Engagement

Hospitals and health systems can discard three myths of employee engagement to improve patient satisfaction and Medicare reimbursement and raise their image for patient safety with well-designed initiatives, according to the new report Data-Driven Insights for Your 2017 Employee Engagement Strategy, released by Advisory Board.

4 Steps to Conducting a Successful Coaching Session

I love being corrected and coached; especially by my wife.  My second favorite coaches are my four teenagers.  Since they’ve been sentient for a number of months now, they naturally have lots of tips and life wisdom to share with me, and I always receive it with humility.  What a gift their coaching is to […]

Marching Bands That Drummed Up Leadership Skills

Leadership lessons can be taken from almost anywhere. In today’s Advisor, guest columnist Ritch Eich, author of Truth, Trust + Tenacity: How Ordinary People Become Extraordinary Leaders, discusses the unique leadership skills demonstrated by marching bands.

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

4 Ways to Empower the Modern Workforce

I’m a Chief Technology Officer (CTO), but my role as a technology executive has a lot to do with many of HR’s priorities as people managers—especially when it comes to supporting workplace flexibility and changes to the modern workforce.

HR Works: Expand Your Onboarding Beyond the ‘New Hire’ Experience

Does your onboarding process mainly consist of new hire paperwork and introductions to staff and management?  Mimi Jerkan and Marina Vasich of SilkRoad, a global leader in talent activation, say that onboarding should involve much more than the new hire experience, and should encompass the entire employee journey. They call it ‘strategic onboarding’ and they’re […]

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Talent Skills Gap Remains a Challenge for Middle Market Firms, Says Report

Nearly four out of 10 middle market executives say a lack of talent constrains their companies’ ability to grow, according to “Help Wanted,” a report released by the National Center for the Middle Market (NCMM), in conjunction with the Brookings Institution’s Metropolitan Policy Program.